Haydes
MYOB Product Team
Joined 7 years ago
Former Moderator, now in the Engine Room
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AccountRight Timeout Extender
Please Read This Before Continuing: The Timeout Extender is simply entering a value into AccountRight's Configuration File and is only to be used if you are experiencing Timeout-based errors such as "Application Operation Timeout" or if it's at the request of MYOB Support. As this does involve modifying a key configuration file for the software on your computer we strongly recommend that you get an IT Professional to assist you if you are unfamiliar with modifying these types of files. Any incorrectly configured files may cause AccountRight to crash further or simply not open at all. If the software begins to crash after a change was made to the config file we would ask you to either return the copy of the config file made, or uninstall and reinstall, then seek assistance from an IT Professional to continue further. Do note that these configuration files are specific to each computer & version, if you install the next version of AccountRight this configuration won't be brought across. If you are experiencing problems that require the Timeout Extender to be in place you will need to set this on each computer, and version, that you are using. Please note: That there are 9 steps in this process. If you are only seeing 4-5 steps, do refresh the page. 201X.X refers to the version of AccountRight you are using, not an actual folder named 201X.X Close out of AccountRight. Locate Huxley.Application.exe.config file. You can find this by right clicking the AccountRight icon on your desktop and choosing "Open File Location" to bring up the same folder. Select the file Huxley.Application.exe.config, and make a copy of the config file before continuing, as incorrect changes can prevent AccountRight from opening Right click the config file, select copy. Then deselect the file, right click and choose paste. This will create a copy. We now need to modify the original config file called Huxley.Application.exe.config. You will need to right-click and choose open, edit or open with. If open with, select the program notepad to open the file, as in the screenshots below. Once opened in Notepad find the <appSettings> section. (use search by pressing F3 or CTRL + F, and search for <appSettings>) On the <add key="UserSessionTimeout" value="60"/> line, change the value to 3600. This number is in seconds, and we want to extend the timeout to 60 minutes. Next, add the line <add key="TransactionTimeoutMinutes" value="60"/> to the bottom of the appSettings list as seen in this example: Once the setting have been updated, save it by going to File > Save. Then close notepad. Open AccountRight as normal. The new timeout session will now take affect. That should extend the timeout period for you and allow you to record transactions with large amounts of data. If you are getting any errors directly after saving this, delete the config file you edited and then rename the copy you made earlier to be: Huxley.Application.exe.config It may also be worth ensuring your AccountRight Files & folders are excluded from Real-time Virus Scans and also any automatically scheduled programs like auto-backups. You can find the relevant File & Folder paths in this support note: Speed and performance tips If the Timeout Extender is applied and you are still experiencing errors, please fetch the AccountRight Diagnostic Log and Start a New Post so that we can look into it. In the post please include: The Exact error that comes up The steps you are following to get to the error What you're trying to achieve in the softwareAccountRight Log Locations
Product: AccountRight 2018 and above There are 4 main Log Files that MYOB Support might look into, these are: The Diagnostic Log - The is a background log file that keeps track of what the software is doing The Migration Log - This is the log is created when you upgrade from V19 to 2019 to keep track of errors The Import Log - The log created whenever you import data to keep track of what records had problems The Error Log - This log is created whenever you get a "Something's gone wrong" error These are found in different locations on the computer, it can help to have the Log ready before posting on the Forum to save any extra time later to post again when requested. Click the section below for the Locations and Filenames for those logs: AccountRight logs the basics on what you do, if there are any problems the software is designed to write all exceptions into the Diagnostic Log. This can be extremely helpful to figure out why the software is behaving the way it is. Location: %localappdata%\MYOB\AccountRight\<version>\Diagnostics\ Filename: Huxley.Application_2018.4.21.6219.log How to get to it: 1. Open your Start Menu 2. Type: %localappdata% 3. Open the %localappdata% folder: 4. Open the MYOB Folder. 5. Open the AccountRight Folder. 6. Open the Version folder (E.g: 2018.4) Note: AccountRight 2021.1 or later versions will show as Current. 7. Open the Diagnostics Folder. The Diagnostic Log file would look like: Huxley.Application_xxxx.log file to your Desktop to get to it easier. You can use the Choose file button at the bottom of the editor when writing on the Forum to add files to your post. The Migration Log is created whenever an AccountRight Classic (v19 or below) has been upgraded to the new AccountRight offline. If there were any errors/warnings in the Migration, these will normally be written to the Migration Log for those that can read to log to read and figure out what might have happened. Location: %localappdata%\MYOB\AccountRight\<version> Filename: MigrationLog.txt How to get to it: 1. Open your Start Menu 2. Type: %localappdata% 3. Open the %localappdata% folder: 4. Open the MYOB Folder. 5. Open the AccountRight Folder. 6. Open the Version folder (E.g: 2018.4) Note: AccountRight 2021.1 or later versions will show as Current. An Import Log is normally made at the end of the Import process to capture the results of the import, any failures are listed with the Error Codes at the bottom and each record having a specific code if there are any failures. Location: %USERPROFILE%\Documents\MYOB\AccountRight Filename: importlog.txt You can read more on the Import Log on this help article: Import error log The Error Log is created when there is a problem that causes AccountRight to crash and throw the Something's gone wrong and AccountRight needs to close error. The software would normally collect the reason for the crash and write them to this Log to help those who can read the logs to figure out why the software crashed. Location: %USERPROFILE%\Documents\MYOB\AccountRight Filename: errorLog.txt This can normally be found under your Documents, in the MYOB folder:Clearing the AccountRight Cache
AccountRight caches some information that it loads so that it can be referred faster the next time it is needed. This also keeps hold of certain instructions used with reporting and some other operations with data entry or displaying information on the page. While this can make the operations faster the next time around there are times where this can become corrupted and cause odd behaviour in AccountRight such as missing information or incorrect information loading on some pages. A common troubleshooting step is to clear these cache files that AccountRight uses so that when you next open AccountRight it re-creates the cached information and can resolve some odd behaviour. Before continuing, please ensure that AccountRight is closed. Clearing the Cache while AccountRight is open may cause further unexpected behaviour. 1. Open your Start Menu 2. Start typing: %localappdata% 3. Open the %localappdata% folder when displayed: 4. Open the MYOB Folder 5. Open the AccountRight Folder. 6. Open the Version folder (E.g: 2019.2) Note: AccountRight 2021.1 or later versions will show as Current. 7. Open the Cache folder 8. Delete all files in this folder. Once these files are deleted, re-open AccountRight and try running the report, or performing the operation again.
