AccountRight Upgrade 2023.3 Lost STP Registration

[SandraVL]

I upgraded AccountRight to 2023.3 and discovered, after completing the payroll, that I no longer have my STP registration with this data file.  The STP registration now needs to be set up again.  Has anyone else had this issue?

[Hannah_V]

Hi @SandraVL thank you for your post.

To my understanding, you've already completed the registration for STP.  Now, can you please verify what it shows on your screen when you're trying to access the STP? Does it shows "Get started?" 
 

In addition to that, you can check this Helpful Article: Setting up Single Touch Payroll reporting

Regards,

Hannah

[SandraVL]

Hi Hannah

I have completed the STP registration and STP reporting was working perfectly until I upgraded.  Now, when I go into 'Payroll Reporting' it is requesting that I set up the STP registration again.  I have the 'Get Started' window instead of 'Payroll Reporting Centre'.

[Hannah_V]

Hi, @SandraVL sorry for the late response. 

Are you still having the same issue? Let me know so that I can further assist you.

Thank you!