Hannah_V
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Re: GL Summary Report has hugely incorrect opening balances
Hi, AngieFF. DId you check your opening balances? If not, kindly edit this to match the transactions. You can find your account opening balances on a trial balance report, a balance sheet or a profit & loss report prepared immediately prior to when you started using MYOB. You can either ask an accounting advisor (such as your accountant) to prepare these reports, or find your account opening balances using your previous accounting software or paper-based records. If you began using MYOB: at the start of your financial year, enter the opening balances of your asset, liability and equity accounts only. The opening balances of your income, cost of sales and expense accounts should be zero. at any other time of the financial year (for example, in September, when your financial year started in July), enter the opening balances of all your accounts.220Views0likes2CommentsRe: GL Summary Report has hugely incorrect opening balances
Hi, AngieFF. Welcome and Thank you for your post in the Community Forum. While there doesn't seem to be any obvious transactions causing these issues and all accounts have been reconciled, it's possible that the migration from Accounting Plus version to Business Lite could be a factor in these discrepancies. To better assist you, could you please provide a screenshot of the transaction in question? This will help us to investigate the issue more thoroughly and provide you with the most accurate guidance. Thank you for your cooperation, and we're here to support you in resolving this matter as quickly as possible. Best regards, Hannah257Views0likes4CommentsRe: Invoices That include GST and GST Free Items Tax Codes??
Hi, Smiten. Welcome in the Community Forum and thank you for your post. The GST settings in MYOB is where you choose if your business is registered for GST. If it is, you can set how often you report your GST to the government. You might have set this up when you started using MYOB, but you can check or change these setting by clicking your business name and choosing Business settings > GST settings tab. This is what the GST settings look like for Australian businesses. The only difference for New Zealand businesses are the reporting frequencies (one, two or six months). For more information, you may check this Help Article: Tax codes Let me know if there's anything that I can assist you with and I'll be happy to help! If I'm able to help you today, please click "Accept as Solution" to assist other users in finding this information. Cheers, Hannah240Views0likes0CommentsRe: Auto Build Items - very slow
Hi, RussellFox. Thank you for your post in the Community Forum. Here are a few steps you could take to troubleshoot and potentially improve the speed of transaction processing: Check System Resources: Ensure that your computer meets the minimum system requirements for running the desktop software. Insufficient RAM or processing power can significantly slow down performance. Database Optimization: Over time, databases can accumulate unnecessary data or become fragmented, which can slow down performance. Consider optimizing your database by running maintenance tasks such as compacting, repairing, or archiving old data. Network Connectivity: Slow internet connection or network congestion can also contribute to delays in transaction processing, especially if the software relies on online resources or cloud-based services. If you encounter any further issues or need additional assistance, feel free to reach out. We are here to help with any questions or concerns you may have. Best regards, Hannah96Views0likes2CommentsRe: how to correct accidental create payment
Hi, jh9. Thank you for your post and welcome in the Community Forum. How you fix a pay depends on what needs fixing and whether or not you've paid the employee. If you've already paid the employee, it's often easiest to adjust the employee's next pay to correct any mistakes. But if it's an urgent fix, you can record an unscheduled pay to make an adjustment. If you need to fix a termination pay, see Fixing an ETP. If the pay you need to fix is in a finalised payroll year, see Changing a pay after finalising with Single Touch Payroll. You may check this Help Article for more information: Fixing a pay Let me know if there's anything that I can assist you with and I'll be happy to help! If I'm able to help you today, please click "Accept as Solution" to assist other users in finding this information. Best regards, Hannah84Views0likes0CommentsRe: Bounced payment to supplier due to incorrect bank details - how to process in cloud version of MYOB
In MYOB Business, reversals are not supported; however, they are available in the payroll function. The recommended approach to address this is to delete the transaction and subsequently re-enter the electronic payment. To facilitate this process, please adhere to the instructions outlined in the Help Article: Changing or fixing electronic payments.243Views0likes0CommentsRe: Night shift loading when employee is in workers comp
Hi, seasonsijan. Thank you for your post here in the Community Forum. The worker's compensation rules and obligations may vary from state to state, so it's best to check with your relevant authority for clarification. Also check with your accounting advisor regarding the potential implications of workers' compensation on tax, superannuation or leave obligations. The Fairwork website is a good place to start. You may also check this Help Article: Hours of work, breaks and rosters Let me know if there's anything that I can assist you with and I'll be happy to help! If I'm able to help you today, please click "Accept as Solution" to assist other users in finding this information. Best regards, Hannah84Views0likes0CommentsRe: Super payable portal
Thank you for letting us know. If we successfully address your inquiry, we will now close this thread. Please don't hesitate to post again whenever you need additional assistance, and one of our moderators will promptly attend to your concerns. Cheers, Hannah118Views0likes0CommentsRe: "Add Transaction" from "Unmatched Statement Transactions" not working
Hi, SCan. Thank you for your post. Since it appears to be functioning correctly now, we're glad to hear that the issue has been resolved. However, we understand your frustration regarding at the change since upgrading. For reaching MYOBs support team, you have 2 primary options available to you. You can submit a case in My Account or you can use livechat. Both of these are accessible from myaccount.myob.com. The Community Forum and our help library (found at myob.com/support) are more reserved for self help and non urgent requests that can be answered by your MYOB peers or the forum moderators. Cheers, Hannah136Views0likes1CommentRe: Bounced payment to supplier due to incorrect bank details - how to process in cloud version of MYOB
Hi, rachtatli. Thank you for your post. An electronic payment is typically a single batch of payments, sometimes called a "grouped electronic payment". It contains the supplier and employee payments in MYOB that you've grouped together to be paid electronically. So, depending on what needs changing or fixing, you might need to consider both the grouped electronic payment and the individual payments it contains. If you've processed a direct electronic payment (and not a bank file), it'll be listed in the payments portal. So start by checking the status of the direct payment you want to change. Kindly check this Help Article for more information: Changing or fixing electronic payments Let us know if you need further assistance, we're happy to help! Cheers, Hannah291Views0likes2Comments