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March 2022
March 2022
Hi
A complete payroll run from May 2020 has been deleted from the system. As a result the cheque account totals dont match up to the bank account. I have tried everything and you cannot undo the deletion. I can see the whole payrun sitting in the prepare electronic payments file. Is there any way I can fix this. I can no longer do bank reconciliations as amounts do not match.
March 2022
March 2022
If it is sitting in the prepare electronic payments it suggests to me that the payment not the payroll has been deleted.
In the prepare electronic payment select the payroll and change dates as appropriate , do the bank file ( this will not submit it again but will post the transaction into your bank)
You will be able to reconcile then
Hope this solves your issue
Lisa
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