Negative ETP

[Sonia3]

Hi Everyone, 

I have a problem with 1 of my emplyees showing a negative ETP in STP.

I have tried the suggestion from MYOB on another feed (remove termination, reverse payroll and reprocess the ETP payroll) and it is still showing a negative payroll. (note all other ETPs are fine) 

Any help would be much appreciated. 

@Sonia3

[Doreen_P]

Hi @Sonia3 

Thanks for your post. To correct the situation, The Help Article Fixing an ETP will provide you the detailed steps on how to correct your employee's ETP. 

Please let me know if you need further assistance.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Best regards,
Doreen

[Sonia3]

Hi Dorreen, 

As per my post i have tried these steps and is still doesnt update the ETP to the correct amount to reconcile with the MYOB payroll activity detail report.

Kind Reagrds

@Sonia3 

[Sonia3]

@Doreen_P 

Any update on a solution?

Sonia

[Doreen_P]

Hi @Sonia3 

Thanks for the update and sorry for the delay of response.

Since you have already tried the steps provided from The Help Article I posted, kindly send me a private message with the following details:

• Serial number
• Name of primary contact and email address
• Business name
• Screenshot of the ETP that shows as negative in STP
• Screenshot of the Payroll Activity Detail Report

Best regards,

Doreen