PaySlips - default form can not be found error message

[Helen17]

I have just processed our weekly pays and found that I could not email payslips to employees.

An error message has popped up , please see attached.

Assistance required!!!

[Komal_S · Accepted solution]

Hi @Helen17 

Thank you for your post.

This error message is generally resolved by confirming the file. Can you please try confirming your company file by going to Help--> Confirm Company file and check if you are then able to email the payslips. 

Please let us know how you go with that. 

[Helen17]

Hi Komal_S

No, this did not correct the issue.

[Komal_S]

Hi @Helen17 

In that case, can you please send me a Private Message  with your serial number and I will check if there is something else causing it. 

[BWBServices]

Good Afternoon

I am having this exact same issue - I also tried confirming the company file and it didn't correct the issue either. Can you please assist?

Thank you

Amy.

[Komal_S]

Hi @BWBServices 

Could you please also send me your serial number by a Private Message so I can try to confirm it manually on our end ?

[BWBServices]

Hi Komal

I have managed to correct his myself by simply logging out and loggin back in again.  

Thank you though.