Payroll Calculated Rate Issue

[Laura_JBC]

Hi MYOB Community!

I keep having a reoccurring issue when a particular staff member takes leave. Whenever I process leave hours the staff members calculated rate drops. I've checked her card and the payroll category and nothing is jumping out as the problem.
So far I’ve been correcting this manually but I forgot the other day and it causes some upset which I’d like to avoid.
Screenshots included for payslip and card file.

[Sam_R]

Hi @Laura_JBC,

Thanks for reaching out, and Welcome to the Community Forum!

So that we can assist you further, could you please provide a screenshot of the Annual Leave Pay Item setup that shows the calculation rate, etc? Example below:

[Laura_JBC]

Hi Sam

Here you go  

Thank you

[Sam_R]

Hi @Laura_JBC,

Thanks for sending that through. 

If the employee will be getting paid the regular hourly rate for this leave, I recommend selecting the first option 'Regular rate multiplied by'. 

If you are still having trouble after selecting that option, please do let me know. 

[WAC1]

I have exactly the same problem but using the Higher Duties payroll category.  There is nothing wrong with either the payroll category setup or the employee setup.  Is this a MYOB issue?

[Sam_R]

Hi @WAC1,

You may not have your category set up correctly. Could you please advise which option is selected for the 'Pay Rate'?

[WAC1]

It is set up as Fixed Hourly Rate.  It would appear to be a software problem as my accountant said several of their bookkeepers had the same problem but with different wages categories.

[Sam_R]

Hi @WAC1,

Thanks for confirming that.

When the issue occurs again, can you please take a screenshot of the following and paste it into your reply:

• Pay run details or pay slip (showing incorrect calculation)
• Hourly rate (entered in employee card)
• Wage/leave category in question