Payroll Category Change - Window Crashing MYOB restarting HELP

[rachelpd]

Hi there,

I have tried shutting down, restarting computer etc.

Every time I try to change this payroll category and one other (in line with the new Award rates) MYOB keeps saying it's encountered an error and needs to restart. Hence I cannot update pays as required. Please help

[Sam_R]

Hi @rachelpd,

Thank you for reaching out. 

So that we can investigate this error further, could you advise if this occurs with any other payroll category? 

Additionally, could you please locate your AccountRight diagnostic and error logs, then attach them in your reply? 

[rachelpd]

Hi - It happens only for Mon-Fri 10pm - Midnight and Mon-Fri Mid-6am in our file. I've also tried on web browser. Very frustrating

[Sam_R]

Hi @rachelpd,

Thanks for confirming that. 

Could you please locate the AccountRight diagnostic and error logs and attach them in your reply? 

[rachelpd]

Sorry can you tell me how to do that?

[rachelpd]

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 4bff0146-b970-498a-8761-3efcaf079779.

[rachelpd]

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: fb9e02f6-cf45-4ac9-bf6c-06400fd691ab

[Sam_R]

Hi @rachelpd,

The below link will assist you in locating this log:

•  diagnostic and error logs

Do reach out if you had any trouble with this. 

[rachelpd]

That link doesnt work