Payroll - Urgent

[lleevets]

Hi all

I am wokring off Accounting Right Premier. I cant process any pays after 30 June 2022.  The tax tables have been updated, but when i try to record it keeps on recording $0 pays and will not process. Any help would be great.

I also pay using Accounting Right Plus, and this file seems to be able to process new pays. So not sure what is going on.

Thanks

[Melisa_D]

Hi @lleevets, 

Thank you for your post and welcome to the Community Forum ! Can you please retrieve the diagnostic log of the AccountRight file after you've done this and attach it as a .TXT file so I can take a look into this for you. 

[lleevets]

See attached

[LeighET]

I've just run the first payrun for the year, 2 hours work, 46 employees.  Payment date of 4/7/22.

On finishing entries, I hit Record, which then took me to the Electronics Payment page.  Balances were zero.  Kept going and went to email payslips - none there!

I've checked transaction history and also nothing there!

Obviously (or so I thought) it is because I haven't finaliased 2021/22, however there isn't an option to do that under File??

I would have thought I'd get a prompt when starting the payrun that the payment date of 4/7/22 would have alerted me that the year needed to be rolled over??

On hold to support

[Headroom]

I am having the same issue.

Also, no payroll reports for FY 2023 are available.

[LeighET]

I've just processed 46 pays over 2 hours with a paydate of today (4/7/22) using Accountright 2022.5.24.6773

No error messages at all while processing.  Hit Record and it's all gone!

Been on hold with support for 51 minutes so far..................

[Melisa_D]

Hi @lleevets,

Can you please confirm the below details:

• Last 4 digits of your product serial number 
• File ID (This can be found by going to Help > About MYOB AccountRight)
• Confirm the current payroll year by ging to Setup > General payroll information

Please then sign out of your file as I may have to run a script. 

[Melisa_D]

Hi @Headroom, @LeighET, 

Please retrieve the diagnostic log of the AccountRight file after you've done this and attach it as a .TXT file so I can take a look into this for you. 

[LeighET]

Last 4 digits 9831

[rachelpd]

This is also happening to me too, i cant get through i've been on hold for an hour

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@LeighET wrote:

I've just processed 46 pays over 2 hours with a paydate of today (4/7/22) using Accountright 2022.5.24.6773

No error messages at all while processing.  Hit Record and it's all gone!

Been on hold with support for 51 minutes so far..................

---

---

@LeighET wrote:

I've just processed 46 pays over 2 hours with a paydate of today (4/7/22) using Accountright 2022.5.24.6773

No error messages at all while processing.  Hit Record and it's all gone!

Been on hold with support for 51 minutes so far..................

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