Payroll out of balance

[Rephopper]

Hi Guys, I am having an issue with my payroll this month. 

The server was extremely slow and my browser crashed after initiating a new payrun. After logging back in and starting a new pay run, I have ended up with an invisible pay run. 

Individual pay slips and employee pays look correct, but the total and the reported amount appears to be double. 

How can I fix this?

[Sam_R]

Hi @Rephopper,

Thank you for your post.

Looking at your screenshot, if you were to click on the 'Print Pay Slips' tab, do any more employees appear there? 

[Rephopper]

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Looking at your screenshot, if you were to click on the 'Print Pay Slips' tab, do any more employees appear there? 

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No, nothing appears in the "Print Payslips" tab..

[Rephopper]

Note, the STP also shows the 6 employees (instead of 3) and the wrong amount (double what it should be)

[Sam_R]

Hi @Rephopper,

Thank you for advising. 

So that I can investigate this further, could you please send me a private message with the following details:

• Serial number
• Business file name
• Your name + email