Payroll - software version incorrect

[ryadre]

Hi, I had a a error saying my software version was wrong. I thne checked for updates, which there were none. Now the error says confirmation code is invalid.

I have recnetly replaced my computor and had to redownload the payroll program, so that may be why?

My payroll is 2019.1

[Steven_M]

Hi @ryadre 

Taking a look at your account, I have managed to make a change at our end which should allow for that Payroll Data file to be confirmed. This can be done at opening or via Help>>Confirm Data file.

Do let us know how you get on and if you require further assistance.

[ryadre]

Thanks, there is no longer an error.

However the Confirm Data File is greayed out and can not be clicked

[Steven_M · Accepted solution]

Hi @ryadre 

Generally speaking, if the Confirm Data File option is greyed out confirmation has occurred recently. In saying that, Tools>>Options>>System>>Licence should force the system to confirm the data file.