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July 2021
July 2021
I am unable to process pays in a number of my files.
My files keep shutting down.
The Error Message is:
An item with the same key has already been added.
I have been able to run pays in other files, so I am at a loss.
Please help.
Andrea
Solved! Go to Solution.
July 2021
July 2021
HI @BPA
We are aware of issue where some users are unable to process pays in the new payroll year. This is under investigation by our developers. In the meantime, please refer to this post for a possible workaround and further instructions: Unable to process pays in the new payroll year
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Tracey
Previously @bungy15
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
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July 2021
July 2021
Hi,
We run 39 seperate MYOB files, I am unable to run my pays on 4 of them.
Can you plese tell me if I can take all of them online so I can run the pays, then back them up and retore them as suggested in your blog?
The last 4 digits of Our Serial number is ...0337
Thanks
AD
July 2021
July 2021
Hi Tracey,
How do I know if I have enough active online accounts available
July 2021
July 2021
Hi @BPA
I've had a look at your account and you can put those files online. This help article has full instructions: Put your file online
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Tracey
Previously @bungy15
MYOB Community Support
Online Help| Forum Search| my.MYOB| Download Page
Did my answer help?
Mark it as a SolutionHelpful? Leave a to tell others
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