STP Software ID changing

[Flinders]

HI MYOB

I have a a few client that i process payroll for as a tax agent.

I have noticed alot of the STP finalisation and STP reporting is being rejected due the incorrect Software ID #

• (ATO error code: SBR.GEN.AUTH.008)

Is there a reason why this number would change - i have been lodging for numerous year with no issue for the same clients but it looks like the software id# is possibly different  and I am having to contact the ATO to advise of the new ID#.. 

Is this a MYOB issue or an ATO issue.. 

[ChrisMYOB]

Hello @Flinders 

The software number shouldn't have been changed, it might just be an issue with identifying the software ID, I would suggest following these steps and just resending the alert of the Software ID and this should resolve SBR.GEN.AUTH.008 error code.

1. Go to the Payroll menu and choose Single Touch Payroll reporting.
2. Click the ATO settings tab.
3. Note down your Software ID.
4. Notify the ATO you're using MYOB for payroll reporting by either:
   • phoning the ATO on 1300 852 232, or
   • using Access Manager to notify the ATO of a hosted SBR software service.

Please let me know how you go.

[Flinders]

Thank you Chris.

I have now had to call the ATO to update 6 clients with the new / corected software ID... 

This seems to only have happened since the latest 2 new versions have been download...