Single touch payroll verification report

[managedsol]

To whom it may concern,

I have the same issue as everybody else

The payroll report agrees to the BAS agrees to payruns uploaded to the ATO, the verification report says correct and individual amounts are correct

We upload finalisation of payroll to the ATO and report comes back accepted with ERRORS, we then do a sense check on errors and an audit on two employees MYGOV information

1 employee is correct, the other has dropped off the gross payment amount, I arrive at work this morning and 3 other employees advise me that they have no gross payments either

I subsquently make the call to unfinalise the payment summaries, I then run a verification report which now has no gross payments

If anybody has any answers that would be greatly appreciated, if we don't do we have deadline when this issue will be fixed so I can advise 60 staff

I now have been on hold for 3 hours to talk to a myob specialist

Look forward to this matter being finanlised in a timely manner

Thanks

Mark

[Sam_R]

Hi Mark (@managedsol),

Thank you for your post. 

If you haven't already, my first advice would be to process an Update event/ $0 pay run dated 30th June for all affected employees - pushing through any totals that have been missed. 

Furthermore, if any of these employees have been terminated throughout the payroll year, you will need to reactivate their cards, remove their termination date and process an Update event/ $0 pay run for the 30th June 2022.

If the STP reports are still not pulling through the correct amounts, do reach out so we can assist you further. 

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