Super Authorisation Code

[ADL86]

Hi.

How long should I expect to wait for a super authorisation code?  Our office manager, who has handled our payroll, has resigned and I have recently taken the role over.  It has been more than an hour since the request was sent.  I know the mobile number is correct as I am the person who always received the authorisation codes and have done so for a number of years.

Should I wait longer or do I need to re-send?

Thanks.

[Melisa_D]

Hi @ADL86, 

Thank you for your post. It may take up to twenty minutes to receive the authorisation code, if you haven't received this as of yet I would recommend selecting to get the authorisation code resent. 

Do let us know how you go. 

[ADL86]

Thanks for your help Melisa.

I have asked for the authorisation code to be resent.  It has now been nearly 2 hours and still no code.

[ADL86 · Accepted solution]

I needed to have this finalised this afternoon so I called your help line.  They gave me an authorisation code over the phone and we finally have success.

Thanks for your help.

[Melisa_D]

Hi @ADL86, 

Thank you for the update. I'm glad to hear our phone support have resolved this for you, feel free to come back to the Community Forum if you have anymore questions, we are more than happy to assist.