Super bounced back and status is 'completed' so can't re process

[Bec23]

Hello

With a 45minute minimum wait on the phone for assistance, I have decided to try to get an answer here. 

our recent super payment bounced back into our bank account, but the status in Manage Payments is still set at 'completed' so I can't reprocess, I am not sure what the concern or issue is but it won't even allow me to accept it in the bank feeds when the money went out which is causing a hold up in the bank reconciliations as well. 

Any help on how I can do my bank reconciliation and resubmit my payments would be helpful. 

Thanks

Rebecca

[Tracey_H]

Hi @Bec23 

Due to a recent situation with superannuation payments being duplicated our Pay super service was disabled. This service has now been enabled. As you have received a refund you will need to reverse and reprocess that super payment.

Reversing and reprocessing super payments

We do apologise for the inconvenience caused.

Please let me know if you need further help.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.