Superannuation - Cannot make payment due to fund change

[tns05]

Hi

I have phoned MYOB technical help asking for assistance but to no avail...  One of my employees is with Energy Super.  A merger has taken place with LGIA Super overnight.  I am trying to make my June Superannuation payment through the MYOB super portal but am unable as MYOB are no longer recognising Energy Super as a fund.  I was told to change this to LGIA super by MYOB staff however after speaking with Energy Super, I have been advised that this is incorrect.  Energy super still exists as a fund and only the USI and ABN need to be updated.

If I change my employees fund to LGIA in the portal they will not receive their super contribution.  Energy super has advised that every super portal has updated their information for Energy Super except for MYOB.  Can you look into this immediately MYOB and update the details accordingly.  Simply changing my employee from Energy super to LGIA super is not the answer and if I had of just followed the advise from technical help, other problems would have been created.

[Komal_S · Accepted solution]

Hi @tns05 

We're currently investigating this, and will post an update as soon as we more information. In the meanwhile, if your employees have received communications about updated USI and ABN, please send them through by Private Message.

Updated fund details added in the software.

[CTF]

was this resolved as I am having the same problem. it's a nightmare resulting in super payment being late 

[brasstacks]

Taking your own sweet time to fix this. Energy Super is now in your list of Super Funds with a new USI but how do we edit an existing USI?

[CTF]

To change the USI and ABN to the new Energy Super details, this is what I did.  

1.  I deleted Energy Super Fund

2.  I selected a "random" super fund from the drop down list

3.  I then went back and chose Energy Super again

4.  The correct USI and ABN number then appeared.  

This is clearly a MYOB Glitch in the system.  Also note the membership number before attempting steps 1-4 above then once you are happy that the USI ABN is correct, enter the staff member's membership number and press SAVE

[tns05]

Hi!  Yes it was resolved.  MYOB had to re-create a new Energy Super account.  Then I had to go and add the new Energy super account against the employees who have Energy Super.  Just check the USI number has changed.  I can't remember off hand the new USI number but you should be able to check it against Energy super on their website.

[tns05]

You need to add the new Energy Super into your super funds list and then change each employee

[Komal_S]

Hi everyone

As @tns05 mentioned, the correct process to change super funds in AccountRight is by updating the correct details for the impacted fund under Lists>>Superannuation funds and then selecting this fund from the drop down in employee cards.

If you've done that and still experiencing problems, let us know so we can advise further. 

[echokim]

I have two employees in this fund issue.

Their money has just been refunded by LGIA again. 10 August

When will this issue be sorted ?

[Komal_S]

Hi @echokim 

Can you confirm the USI and ABN of the fund so we can advise under what details it will be available in the software.