URGENT - 1st payroll of year not recording

[AcadRP]

Hi

This is extremely urgent please - have seen other posts you have re the same issue. MYOB AccountRight isn't recording the pay run in the new financial year after processing.

Can you please urgently run a script over our file so I can process todays payroll.

I've already tried multiple times and it zeros out each time.

I have been on hold to your support team for over 1.5 houres already.

The last 4 digits of the online file are 0530.

Thanks.

Ric

[Melisa_D]

Hi @AcadRP, 

Thanks for your post. I'm happy to run that script for you, can you please confirm the file ID of the file as I can see that there is 2 files online. (This can be found by going to Help > About MYOB AccountRight)

Please also sign out of your file in the meantime. 

[AcadRP]

Awesome, thanks Melisa

File ID is #2.

I have signed out of that file.

Cheers

Ric

[Melisa_D · Accepted solution]

Hi @AcadRP, 

Thank you, I've had the script run over your file for you. 

Do let me know how it goes. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

[AcadRP]

Legend - thanks Melisa, it works - such a relief.

[NikkiDempster]

Hi Melisa,

I am also having this isssue with one of my client files.

What info do you need from me to fix it remotely?

Nikki Dempster

[Melisa_D]

Hi @NikkiDempster, 

Thank you for your post. If your file is online you would need to run a hotfix tool over the file manually, I can send this through to you. Can you please send me a private message with the below details:

• Serial number 
• Your full name and email address 
• File ID of the file (This can be found by going to Help > About MYOB AccountRight)

[NikkiDempster]

Thanks for responding Melisa, I really appreciate it!

I think theres an issue with the 'Private Message' screen - it's not loading..... any ideas?

[Melisa_D]

Hi @NikkiDempster, 

My apologies can you try this private message link. 

[AnneH1605]

This is also an issue for me, can you please advise a solution.