URGENT - 1st payroll of year not recording

[ManuelPerilla14]

Hi

This is extremely urgent please - have seen other posts you have re the same issue. MYOB AccountRight isn't recording the pay run in the new financial year after processing.

Can you please urgently run a script over our file so I can process todays payroll.

I've already tried multiple times and it zeros out each time.

I have been on hold to your support team for over 1.5 houres already.

The last 8 digits of the serial number are 1750 9980

The Workstation is: 3

Thanks.

Manuel P

Ric

[ManuelPerilla14]

I have processed payroll twice and each time I have gone to record with no issue. The pop up comes up with the question "would you like to record xx pays" I have selected yes, but then the the process payments screen comes up with 0.00 figures.  Checking the advise summary/electronic payments ect there is no record of the pay. 

[ManuelPerilla14]

This also happens to us, 

should you provide how to run that script

Thansk 

[Komal_S]

Hi @ManuelPerilla14 

Can you please confirm the name of the file it's happening on ?

[ManuelPerilla14]

Hi Kormal

Serial ***980

Company file 3

GDP group Ptl ltd

Sensitive information removed ^KS

[Komal_S]

Hi @ManuelPerilla14 

This file is a local file. Can you please go to Help>>About MYOB AccountRight and confirm the company file Id again ? 

[ManuelPerilla14]

Company File ID: 1

Product AccountRight Premier  AU 2022.5.0

Build 2022.5.24.6773

[Komal_S]

Hi @ManuelPerilla14 

The script has been run. Please try again and let me know how you go on. 

[ManuelPerilla14]

I process payroll for only 4 people and now it recorded twice, and reported two ATO twice

I have reverse 4 transactions and reported to ATO to clear ATo, 

But I have another 62 employees to process should I process or you need to do something with the file?

[Komal_S]

Hi @ManuelPerilla14 

You should be able to process the transactions now.