payroll wont process this morning

[Deb15]

I can see this is a problem as per issues yesterday but these staff need paying so I am going to manually process off the payroll verification report one by one in the banking online and then rerun again to enter in the system once MYOB have fixed.  No one has the time to sit on hold with MYOB so I hope someone is working on this.

[Sam_R]

Hi @Deb15,

Happy to look into this for you. 

Could you please reply with the last 4-digits of the serial number and the Company File ID this relates to? (Help>About MYOB Accountright> Company File ID:__)

[Steffizee]

Mine is the same - Serial Number last 4 digits 3122   RTX Pty Ltd

[Steffizee]

Can you please fix my myob for same issue

**** **** 3122

-1

RTX Pty Ltd

Thanks

[Steffizee]

Can you please fix my myob for same payroll issue that everyone else is having

**** **** 3122

-1

RTX Pty Ltd

[Sam_R]

Hi @Steffizee,

I'm having trouble locating your account, can you please send me a private message with your full serial number? 

[Sam_R]

Hi @Steffizee,

Thanks for sending those details through.

I have just run the script to correct this error. Please close, then reopen your software before attempting this again. 

Do reach out if the issue persists. 

[Steffizee]

Any update - I have a massive payrun to do

[Sam_R]

Hi @Steffizee,

As mentioned above, I have run the script to correct this error.

Please close, then reopen your software before attempting this again. 

Do reach out if the issue persists.