App not loading for invoices

[PSiv26]

[PriyaSelvaraj]

Hi @PSiv26 

Welcome to Myob community forum and hope you find the resources valuable!

The above error usually occurs when the app needs a refresh, to fix the error please try the following steps

1)Before signing into Myob invoices app please try to sign on to desktop and make sure you are able to access the file

2)Navigate to Setup->User access

Highlight your User ID on the left hand side and tick This user will sign on with My.Myob account before entering your email address and click save.

Note:You may be prompted to invite that user,if you already have access then you dont need to invite the user and the next window can be closed.

Once your User Id has been associated with your my.myob account for that company file you would be able to prompted to log  on to Invoices app and should load the app.

Please do let me know if you need any further assistance.

If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information

cheers

Priya Selvaraj

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