Forum Discussion

LyndaMc's avatar
LyndaMc
User
4 years ago
Solved

Possible payroll glitch with new update - 2020.2

Processing my weekly payroll after upgrading my MYOB AccountRight I had issues with combined entitlements - i.e. RDO & A/L taken where there was a deficit in available entitlement shown only whilst p...
  • Tracey_H's avatar
    Tracey_H
    4 years ago

    Hi LyndaMc 

     

    Thanks for your post. We are aware of an issue in 2020.2 where paying employee leave is generating the message Paying this leave will result in a negative leave balance for <insert employee name>. This issue is currently being investigated by our developers. 

     

    The warning message is being displayed incorrectly and the underlying figures will be correct. If a user proceeds with the pay the employee’s figures will be updated correctly and they will have the correct balance displayed on the pay slip. Reports and the employee's card file will also show the correct figures after the pay has been processed. 

     

    As long as the employee has enough leave to cover the amount of leave being taken, the warning message can be safely ignored. It is only the warning message that is displaying incorrectly.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Nuway's avatar
Nuway
Contributing User
4 years ago

Hi again

 

We have found another payroll gliche. When setting up a salaried staff member in Payroll, each section has to be saved in the card before progressing with the setup. 

 

This is especially prevalent when setting up new payroll entitlement categories for a new employee. A dialogue box pops up with an error similiar to "someone else has made changes to this card and setup cannot be saved". You have to exit the card at this stage and unsaved setup data is lost. All the information has to be re-entered after going back into the card. 

 

Could you please review this. Thankyou

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    4 years ago

    Hi Nuway 

     

    I haven't been able to replicate this in my system. So that I can look into this for you can you please provide copies of the error and diagnostic logs when you get this error.  Can you also provide screenshots of that error? Please remove sensitive information from screenshots before posting.

     

    I have moved your Retail Manager post to a new thread so that we can work on it separately to this thread.