Bank Feed Issue with sale invoices

[BStowell32]

When a customer pays the invoice direct through the MYOB link this payment automatically attaches to the invoice, therefore closing it off. However, it also appears in the bank feed. Now, as it has automatically closed the invoice, what do I do with the transaction in the bank feed? This is what occurs in the Account Right app, however when I switch to browser it doesn't display those duplicates. Is this a application glitch? What should I do to remove the duplicates in the bank feed on the app without affecting everything else? 

Thank you

[ChrisMYOB · Accepted solution]

Hello @BStowell32 

Thank you for your post. 

If these have already been attached to the invoice. What you will be able to do is in the app since these are just appearing, after checking to make sure that they have also been linked in the app, you can confirm that these are just a duplicate. You will need to hide the bank feed transaction. 

You are able to do this by right-clicking on the bank feed and choosing the hide option. 

I have linked our help article on hiding bank feed transactions, providing further detail. 

If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.