Converting Order to Bill not working

[Eliane]

Placed an item order and the received bill, trying to record as bill and it times out, after a long time not responding.

Can someone please advise how to fix this error. 

Please note: I do not receive the message that it can't be saved, it simply times out and asks if I want to retry. I have tried several times, even deleted the order and created again against the same supplier and it still won't work, even if I do it directly as a bill.

Thanks!

Eliane

[Komal_S]

Hi @Eliane 

As you mentioned, it's not letting you record even just as a bill, can you please confirm if you're able to do so by creating a sample bill with same items but a different supplier. If it fails for a different supplier, try changing the items in question and check the behaviour.

If it's not working for any item or supplier, the issue might be with the items, and we will need to run scripts if your file is online. Please send us your serial number by a Private Message to organise that.

I would also recommend checking linked account for purchases by going to Setup>>Linked accounts>>Purchases Accounts and ensuring that I track deposits paid to suppliers is ticked and has an account selected. 

[Eliane]

@Komal_S  thanks for your reply!

I have tried a different supplier and same item number, it didn't work, however, when I changed the item number, it did work!

The problem then is the item number? I've noticed that in the Items List, the amount on hand is -1.4210854715202E-14 

What is this huge negative number? How can I fix this? Is this the cause?

I have other item numbers like this... how do I stop this from happening? 

[Komal_S]

Hi @Eliane 

From what you've described, it appears that the on hand quantity of items need to be updated to reflect the correct value. If your file is online, we can run an online script to do so. Please send me your serial number and company file name by a Private Message so I can organise this.

[Eliane]

Hi @Komal_S 

Thanks again for your reply!

My file is server based located in my PC, not online.

What can I do to fix it?

Thanks,

Eliane

[Komal_S]

Hi @Eliane 

In that case, we can arrange for your file to come in for repair and get the values recalculated that way. 

[Eliane]

@Komal_S  you will notice other items with the same problem, odd long numbers as on hand quantity.

If I send it to you today, can we continue to work on the file?

When could we get the file back?

And how do I go about sending the file to you?

Thanks,

Eliane

[Komal_S · Accepted solution]

Hi @Eliane 

Yes, you can continue working on the file while it's being fixed. I will send you the additional details regarding sending the file in via Private Message.