Customer card imbalance

[local14]

I have a customer card balance -$350 but this balance is not appearing on the customer aged receivables report nor the customer receivables reconciliation report.  Not sure how this has gotten out of balance

[Steven_M]

Hi @local14 

Sounds like we may need to arrange for the company file to be sent in for an investigation. Just before we do arrange for that one, getting the following screenshots would be ideal so we can review the values to ensure that is the case.

• The Sales Register>>Open Invoices for that customer for an extended date range 01/07/2000 -31/12/9998. 
• The Sales Register>>Returns & Credits for that customer
• The Aged Receivables- Outstanding sales analysis window (Open the customer's card and select the Balance arrow - top right)
• The Receivable reconciliation report with an as of date of 31/12/9998

[local14]

Hi Steven

Can you please let me know how i can send these screen shots to you in a private discussion?

thanks

[Steven_M]

Hi @local14 

You are welcome to send me that information in a Forum private message if required.

In terms of screenshots, you would not be able to attach these to a Forum private message as an attachment, however, you can use the Photos option in the compose message toolbar to upload and add those images. Forum Help: Adding Images has more information on that topic.

[Steven_M · Accepted solution]

Hi @local14 

I understand that our team have taken a look at that file and re-balanced that card file for you.

If you do require future assistance don't hesitate to get in touch.