Duplicate payment

[MOSS1]

Hi, I sent a tax invoice invoice through MYOB Accountright to one of my customer. She paid using Pay Now button in the email by credit card then she received a reminder that the same invoice is overdue after couple days so she pressed the button PAY NOW and paid the invoice again. how can i refund her payment

[Princess_R]

Hi @MOSS1 

Thank you for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

There are instances that customers may overpay or double pay an invoice. You can refund this payments to your customers by creating a credit and processing a refund. For more information about this, kindly refer to this Help Article, Settling customer credits, to help you process this refund.

Please feel free to post again I'm happy to assist.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Cheers,

Princess