Emails being rejected

[ggoldby]

From previous posts, I can see that emails sent from MYOB can sometimes be rejected as the email address we are sending to is blacklisted - or the client's system has blacklisted MYOB.

I attempted to send invoices to a client yesterday - their email address has not changed, there is no change in our MYOB settings but it keeps being rejected.  Emails sent outside of MYOB (eg. Outlook) were confirmed as having been received by the client.

Can someone confirm if a particular email address has been blacklisted or not?

[Melisa_D · Accepted solution]

Hi @ggoldby, 

Thanks for your post and welcome to the Community Forum ! Can you please send me a private message with your product serial number and the email address that is being rejected so I can check this for you.