Error Message when accessing Enter sales

[julespro]

Hello,

Everytime I try to access the window to enter a sale I get an error message "Something's gone wrong and Account Right needs to close". The logs show this error: MYOB.Huxley.API.HuxleyApplicationException. Can somebody help ?

Thanks

[gavin12345]

Hi @julespro 

Almost every error in MYOB is a HuxleyApplicationException. Next time this happens, click the "show error details' link in lower left corner. Copy and paste into a reply to the post. The message details might help someone identify the cause.

Regards

Gavin

[julespro]

Hi Gavin,

Thanks for the advice here's the full error log.

Kind regards,

Jules

[gavin12345]

Hi @julespro 

The message :

(Unknown): ShowUIView(EnterSales,...,...)

If not one I am familiar with. 2 things to try:

• got to Setup > Easy Setup Assistance > Sales > Layout and select the most common layout type. Click Next and then close the screen. Try to create a sale again. If it fails, make a note exactly when it fails, for example Sales invoice screen doesn't open at all, or after a card is selected etc
• Do a forum search on this error message - you might find some other suggestions to try.

Regards

Gavin