gavin12345
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Re: Payroll issues in STP2 ATO Reporting
Hi hcpfinance This has been on ongoing issue ever since STP Phase 2 when MYOB forced all files with payroll online. Users reporting the issues you are encountering are advised by MYOB to break larger payrolls into batches of 10 or 20 employees - totally impractical. However due to MYOB's systems and software coding, this seems to be the only way to make it work, it simply cannot process large payroll runs. My suggestion - if you have more than 50 employees go back offline and use a 3rd party STP reporting solution such as STP Creator. Your payroll processing will return to how it was before STP - meaning you can process payroll for hundreds of employees in one go, much quicker, and you can freely delete and re-enter if any payroll errors are identified. After you process payroll, you run STP Creator which extracts all the payroll data from your MYOB file and sends it directly to the ATO. Once setup it takes a few minutes extra per pay. Much less than you will spend splitting into batches etc. Yes you would lose access to the file from multiple locations (if you need this) however many users are online only because MYOB requires it for payroll reporting. Regards Gavin9Views0likes0CommentsRe: Cost of sale
Hi brazzenfnq As advised by Isaiah_C this issue is usually caused by incorrect linked accounts. If unsure how these should be set, open the sample Clearwater file, even if it is an old expired file, this will show you how these should be set. Thought I would mention the following - if you intend to make corrective changes via a general journal, go ahead and make the linked account changes for each affected item taking note of what you are changing - screenshots of the Item Profile screen are best. These will help you work out what account transaction changes are required. If however you intend to delete or reverse the incorrectly posted transactions, I would recommend a 2 stage approach. First identify the changes required, however do not make any changes. Reverse or delete the incorrect transactions BEFORE you make any changes to the Item settings. Next make the required changes, then re-enter the transactions. This is the best way to ensure MYOB deletes or reverse the original transactions correctly. Regards Gavin16Views0likes0CommentsRe: MYOB desktop version
Hi DF5 When some-one offers you something for free, you should always ask want it is going to cost you or what the catch is. Companies like MYOB don't generally give things out for free. They are there to make money. Take a read here. Speculation is that one day MYOB will tell you that if you want to continue to use their software, the company file 'must' be online and you 'must' use the browser access. Under AR2018 you had a right to use the company file offline in perpetuity. Under AR2024 you do not. Regards Gavin42Views2likes12CommentsRe: Accountsright v19 Administrator Password Recover
Hi lorrypnea The Administrator password would need to be reset, it cannot be recovered, in other words no-one can tell you what it was. By default the administrator password in blank. If this does not work, and you do not have a record of the password, it will need to be reset. You will need to send the file to MYOB, or you can reset it yourself using a 3rd party tool such as FGHTables. Regards Gavin20Views0likes0CommentsRe: unable to export report
That's a large number, but should not be the issue - I have seen much larger. Suggest you use File > Import Export Assistant > Items. This will not only give you the current prices but also allow you to update via import. If you get stuck MYOX services can update prices in bulk - they do this as a service. Regards Gavin10Views0likes0CommentsRe: Deleting payments applied to Sales Invoice
Hi Cate64 If it can at all be avoided, try NOT to record payments against an Order. Convert it to a Bill/Invoice and then apply the payment. Because the payment was made against an Order, the process to 'fix' is quite convoluted. Even many MYOB moderators have no idea. Both this and the linked article indicate a lack of understanding about the issue or the process to correct. The approach varies depending on whether inventoried items were involved. If you cannot get a meaningful response from MYOB, get in touch with FGH Tables, they can connect remotely and sort it for you - likely to cost $60 though. Regards Gavin7Views0likes0Comments