gavin12345
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Re: Data Backup Option
Hi Kathryn_BHH I can't comment on MyDataXport specifically, as I have never used it. However if you are after a same day full offline backup for peace of mind and as a complete file reference, there is a cheaper and quicker option. Email me if you want more details about this option. Regards Gavin [email protected]44Views0likes1CommentRe: Server Backups
Hi Doreen_P Thank you for your reply and explanation. Odd, given most online files in use are now AR2026.6 or higher. If an online file is AR2026.7, and due to your policy re offline file, you will not provide an AccountRight Server Backup Retrieval in SQLCE format: can you provide a backup in SQL format (or Azure), or can you provide the online file in a .bacpac format Client needs a copy of a large online file for specialist purposes, and not simply for accessing offline. Regards Gavin45Views0likes1CommentServer Backups
Hi Mike_MYOB In this post you mentioned the Server Backup Retrieval service. Several users have posted that when they tried to secure such a backup, they were advised by support that no such service was available. Today a client contacted support and was told this was no longer available due to offline support being discontinued. Can you please clarify: Is the $49.95 server backup retrieval service available? If yes, how can it be requested? What exactly do we ask for? What do we do if support staff tell us this is not available. Regards Gavin102Views0likes3CommentsRe: MYOB Backups
Hi Doc, I agree with most of what you have written. What concerns most forum users who have posted on this topic is that we are not hearing any of this from MYOB themselves, apart from minor 'acknowledgments' from Forum moderator. Most MYOB staff replies focus on explaining that users no longer need backups. You wrote: "MYOB have been appraised of the problems through this forum and I believe they are listening - ... unfortunately MYOB got caught in that problem ..... Microsoft has deprecated the database on which offline files ran and as such they cannot be used going forward. ... What MYOB is possibly guilty of is a messy rollout of how it manages things without the ability to back up locally - an alternative solution and timing. I think we all need to take deep breath and realise MYOB know the mess they have created and have, indirectly acknowledged they haven't considered all the requirements we users used the back up to local for. Our best option and fastest way forward is to keep them honest by pushing for an alternative solution as fast as possible ....... on which they are working." It would be great and re-assuring to hear this from MYOB themselves. You also wrote: "we have to wait whilst MYOB quickly finds an alternative database format to hang their offline hat on" The first MYOB version using SQLCE database was released in 2011 as AR2011. Microsoft officially deprecated SQLCE as of Feb 2013, however they later agreed to continue to support it until July 2021. It is now Sep 2026. To me it seems MYOB have had a lot of time to sort this out. I struggle to share your confidence in MYOB delivering a solution for their clients. For 5 years now they have had their clients use unsupported software - with not as much as a whisper on why and what they are doing about it. Regards Gavin37Views3likes1CommentRe: Request to Reinstate Offline Backup Functionality in MYOB AccountRight
Hi Doc, Apparently FGH Tables can change an AR2026.6 file back to AR2026.5 so a MYOB server backup can be opened offline without any issues. Obviously best solution would be for MYOB to re-instate even for read-only offline access. Regards Gavin45Views0likes1CommentRe: MYOB offline being phased out
Hi, Grandma8670 wrote: 'MYOB has a hard coded internal expiry date and it can instantly change the system to read only. The real fix apparently is to use an offline PC with no internet and with the Windows clock wound back and probably, as you said, using v 2026.4. You'd want to use a PC that doesn't matter if you break it. Whether that's a true fix I don't know. But logically, I don't think MYOB's IT team would be phased by someone typing bak or disabled on an update file. MYOB would have covered all possible scenarios' I personally would not recommend following any suggestion/post that advocates changing your system clock or needing to disconnect from the internet, in order to use MYOB, any version. Changing your system date can lead to a number of problems with other software, as well as blocking you from accessing many websites. Date based digital certificates are used all over the place now. There are much simpler methods, and as long as they are implemented correctly, you can continue to use AR2026.5 SE or AR2026.4 offline as long as you like, provided you have a perpetual licence. With no risk to your computer. For those not familiar with the procedure, better to pay a small fee to a specialist to get it done properly, will save you a lot of time and angst down the track. About confirmation, the requirement to confirm your MYOB file (any version) is hard coded in the software. And yes, each company file has an 'expiry' date. This expiry date is extended each time the file is confirmed. Confirmation currently happens once every 12 months, so being able to access your file today is no guarantee you will be able to access it in 6 months. FYI - if a company file has been upgraded to AR2026.5 (online or offline) it can be changed back to a AR2026.4 company file by a specialist - without any loss of data. And an online AR2026.5 file can be retrieved for offline use in either AR2026.5 SE or AR2026.4 - without loss of data. These options are not something MYOB would do for you. Email me if you would like further information. Regards Gavin [email protected]24Views1like0CommentsRe: Retained Earnings
Hi Mike0926 This is more common that you would think. Caused by bugs in software. AR2026 allows adjustments to prior year, however the adjustment might not flow through to all places. There are possibly other triggers as well. The file will need to be repaired. The self-fix suggestions won't work here. MYOB should repair for free, however support seems extremely difficult to get through to. Perhaps lodge a ticket in at myaccount.myob.com - although many are reporting waiting weeks. MYOX Services can also repair the file, MYOB repair should be free, MYOX Services would involve a fee. Contact them for more info if interested. Regards Gavin68Views0likes0CommentsRe: MYOB Backups
Maintain the rage! MYOB may change their mind on this, though I personally think this is unlikely, esp if you understood why MYOB is doing this. A few things to consider: MYOB can provide a backup of the online file for a fee - apparently $49.95, (see here) so if you really need one, you can order this from support or via myaccount.myob.com - though it might take a few days or weeks atm given support availability MYOX Services can provide a backup of the online file for a fee - likely to be much quicker than MYOB support, and then can provide it in AR2026.4 format allowing offline opening you should also know that MYOB backups have never included intray documents - I had a client who recently left MYOB with backup. They did not have their own copies of approx 12k receipts and invoices uploaded to intray - all lost now! MYOB over the past few years have significantly changed their terms and conditions in preparation for all these changes - they make the rules to suit them, as do all other providers Regards Gavin253Views3likes0CommentsRe: Offline Files
Hi Liz_A Apparently it can be reversed - those who have inadvertently upgraded their company file and their software to AR2026.5, even if its online - the entire process can be reversed. The user can go back to offline, AR2026.4 etc if they want to. Just need to talk to the right people. Try FGH Tables. Update: - without loss of data or need to re-enter data. Regards Gavin114Views1like1Comment