Error message from using recurring orders and invoices

[Patti_Syme]

Hi, using Accountright 2020.4.2

Have had this error ever since upgrading to 2020.3 or 4.  Can't remember, its been months.  Getting real tired of it.

Each time I create an customer invoice from either a recurring order or invoice it throws up this message.   If I select close the invoice is saved then I have to email it manually later. Would love this glitch fixed.

[Tracey_H]

Hi @Patti_Syme 

Thanks for your post. So that I can look into this for you can you please provide the error log by clicking on View error details when you get that message. This help article has detailed information which may be of assistance: Error: Something's gone wrong and AccountRight needs to close

Please let me know how you go with this.

[Patti_Syme]

Hi, error message attached

[Steven_M]

Hi @Patti_Syme 

Do you have Setup>>Preferences>>Sales>>Automatically Email Sales When They are Recorded enabled? If so, try disabling that preference and you should be able to generate those sales from the recurring transaction. The invoices can be emailed through the Send to>>Email or via the Print/Email Invoices window.

[Patti_Syme]

Hi Steven

I disabled the automatic email and created a test invoice from a recurring invoice.  It worked, no error message.

Not really happy with this though because for years I have been able to email my invoices as I create them.  I need to do this because I send attachments with them.  This is not possible via the Print/email Invoices button.

During the last few weeks/months that I have had this problem I have to manually email each invoice after I have created and dealt with the error message.   This is slow for me and I have actually missed out sending a couple of invoices.   This error started with an update, surely it can be fixed?    The update messed up some of my custom reports too which I have had to re-create.    I have to watch MYOB now to make sure it is doing what it is supposed to.  Not great after using it for over 20 years with it being so stable.

[Steven_M · Accepted solution]

Hi @Patti_Syme 

The particular situation of having that automated email functionality enabled and recording those recurring transactions generating that message is something that we have passed across to the required team for further investigation. As yet we don't have a timeframe for resolution. In the meantime, disabling that preference is the workaround to allow those transactions to be recorded without the message getting generated.