Invoice shows as paid but still appears in the Receivables report

[brill]

Not sure if this query is in correct location. But here goes. Had a customer pay an invoice in June. It was entered against his account and June reconciled and matched my bank statement. It appears as paid on his card and appears as paid in the sales register. HOWEVER, it appears as outstanding when I bring up receivables. 

I only discovered this when I sent a statement with the outstanding amount only to have the customer give me details of his payment, which matched what I entered.  How many other customers are going to ring me to say they have already paid.

How can this possibly occur. And how do I fix it.

[Steven_M]

Hi @brill 

You haven't accidentally added the incorrect date to the payment by chance have you i.e. 01/06/3022 or something of that nature?

If that hasn't occurred, getting a screenshot of the invoice and payment transaction along with a copy of the report would be required for further investigation.

[brill]

Hi Steven,

I have attached screen shot of invoice in question and the Aged receivables report.

[Steven_M]

Hi @brill 

Thanks for that Aged Receivables report.

Would you mind posting a copy of the invoice and the payment transaction please so we can investigate further.

[brill]

I hjave found the problem. There are 2 invoices for exactly the same amount. One paid. One not. Not duplicates because they are 2 months apart and they did order 2 lots of the same plant. Thanks for your help.