Myob not responding error - Remittance advices

[EilishLednar]

This issue popped up a few weeks ago but seemily fixed itself at the time. It's occuring again and seems worse then before. When trying to send out remittance advices (from paid bills) MYOB is going into a "not responding" error and crashing. 
Sometimes you can go in and try again and it will send and other times it just continues to crash. 
It occurs whether you send one or multiple emails. 
I have read and tried a few other solutions suggested on the community forum however none seem to solve the problem for me. I will list below: 
- Sending only one at a time
- Ensuring default/card 1 email is the same as the remittance email
- Deleting the email from the card and resaving 
Additionally I tried going in and resaving the form in case it was an error with that. 
None of these have solved the issue. 
If anyone has any advice or things that they have tried when this occured for them it would be greatly apprecited. 
Thank you community  

[Yanike_S]

Hi @EilishLednar 

Thanks for your post. Could you have a look at the error log and diagnostic log after your software crashes? This could give an indication what is wrong. If you want you could upload them to the forum and I can have a look for you.

[EilishLednar]

Hi @Yanike_S , 

Thank you for your response. 

Unfortunately it doesn't seem to give an error report. It comes up with the "Myob not responding window", the options are to wait for program to respond or close program. The wait option never works and either way the program ends up crashing/not responding. 
Any ideas from here? 

Really appreciate any help on this one. 

Thank you and warm regards, 
Eilish 

[Yanike_S]

Hi @EilishLednar 

Could you still upload the diagnostic log please? This is a background log file that keeps track of what the software is doing and should give an indication why the software is not responding.

[EilishLednar]

Hi @Yanike_S 

How do I find this report/log? 

Apologies for the delay, I hadn't realised that you had responded. 

Warm regards, 

Eilish 

[Yanike_S]

Hi @EilishLednar 

You can find the error log and diagnostic log by clicking on the link; it will explain where to find these.

[EilishLednar]

Hi @Yanike_S 
Thank you for your help. Please see attached the diagnostics report. I hope this is the correct one. 

Warm regards, 

Eilish

[Yanike_S]

Hi @EilishLednar 

Thanks for the extra information. Unfortunately this diagnostic log doesn't give us the specific error which is causing your file to not respond. We haven't heard of any similar cases. You could try the following:

• Clear the AccountRight Cache
• Reinstall AccountRight
• Install the Server Edition instead

Let me know how you get on with this.

[EilishLednar]

Hi @Yanike_S , 

I have cleared the cache and also reinstalled to program using the server additon. Myob is still crashing every time I time and send the remittances out. 
Do you have any other suggestions? 

Warm regards, 

Eilish 

[Yanike_S]

Hi @EilishLednar 

I am sorry to hear this is still not working. Have you checked antivirus software/firewall settings on your computer, as this could interfere with emailing from your software: Speed and performance tips.

Another thing we can try is to reupload your file online so it will be linked to another server. Let me know if you want to go ahead with this by sending me a private message with your serial number and company file ID (Help>>About AccountRight).