Sample Clearwater files expired

[John_Dinning]

Hi All,

This is not strictly an API issue, but I need Clearwater sample files to test my app and today mine expired.

There is a link to download samples.zip which should contain suitable files but these seem to be for AccountRight version 2022.9 which has not been released yet so will not open. I need files for 2022.8.

Is anyone else having this problem?

FYI The link to download the sample files is on this page:

https://help.myob.com/wiki/pages/viewpage.action?pageId=21828200&_ga=2.44907233.451216931.1665017401...

In the meantime, does anyone have a working Clearwater_Premier_AU.myox file they could send me please?

[Steven_M]

Hi @John_Dinning 

We have been made aware that the sample company files (Clearwater) have expired. This is something that we have passed across to the required team to ensure that they are aware and to ensure that we have a plan for those files going forward.

[John_Dinning]

Thank you Steven,

I have just been sent new 2022.8 Clearwater files by your support.

Kind regards,

John.

[MitchellH]

Hi @Steven_M ,

Would you please have support send me the new 2022.8 Clearwater files as you did with @John_Dinning . I am in Australia. Will the 2022.8 Clearwater file only be available for 3 months? If so, would we need to wait until v2022.9 or is there another solution to extend The Clearwater term? Thank you.

[Cloud_Mind]

Hi @Steven_M 

Can you please send me the latest Clearwater file as well please.  I have a new client meeting tomorrow 10 am and need to demo ARL and business essentials.   Currently I have expired version.  

Thank you 

[Steven_M · Accepted solution]

Hi Everyone

Help Article: Using the sample company files has been updated to include the Clearwater/sample company files for AccountRight 2022.9. 

[MitchellH]

Hi @Steven_M , thank you so much for this. I have two accounts/payroll trainees who need this for their studies over the next 12 months. Just some clarification: Does each new AccountRight version re-start the 90 days before Clearwater is locked? If not, is there any other way to create a Demo Company that is not Clearwater?

Thank you again for your help.

[Cloud_Mind]

Thanks @Steven_M  legend as always 

[Cloud_Mind]

@MitchellH I actually purchased at extra file and put it online once so I could demo and train all the online features like in/tray etc.  At least this way it will never expire 🙂Cost of subscription of course though.  I think I might do this again now myself 

[MitchellH]

Hi @Steven_M ,

I can now access Clearwater in V 2022.9. One remaining small probem. I sign in as Administrator (no PW). I have tried to setup 2 other users so they can use Clearwater for their studies. These users have their name as username, no PW and I have tried giving them access to most features, and then tried Adminstrator access. When they sign in it tells them they have no access. When they attempt sign on they get a message telling they can't (not the expiry message). Why is that and how can I fix it?

Thank you once again.