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DerekR's avatar
DerekR
Contributing User
4 years ago
Solved

unable to process BAS in MYOB Practice

When will we be able to lodged BAS/ IAS through MYOB Practice again? For the last week or so, when i have tried to prepare a BAS/ IAS i keep getting this message "We’ve encountered an error. Form fields are disabled until we’ve resolved the issue. Check back again later – if the issue persists, contact MYOB support".


When will this issue be fixed?

  • DerekR's avatar
    DerekR
    4 years ago

    Our IT found the issues, our clocks were not in sync with what the ATO use. So we have now sync our times and are able to now process BAS in the MYOB Practice. 

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  • Steven_M's avatar
    Steven_M
    Former Staff
    4 years ago

    Hi DerekR 

     

    How did you get on with that enquiry? If you are still requiring further assistance do let us know.

    • DerekR's avatar
      DerekR
      Contributing User
      4 years ago

      Still unable to process or prepare BAS via the MYOB Practice. Do have our IT looking into it to see if it is our side is the issue

  • Sandy_C's avatar
    Sandy_C
    MYOB Staff
    4 years ago

    Hi DerekR 

     

    So far, we haven't had had any reports/outages with online BAS.   

     

    I would like to point out the error you are getting "We’ve encountered an error. Form fields are disabled until we’ve resolved the issue....”

    We have had reports from some clients mentioning the above error when trying to validate/lodge. After some investigation, it was isolated to the practice/users broswer proxy setting – most commonly with websocket being blocked by their internet’s proxy settings. This finding was passed to and resolved by their IT to adjust the proxy settings and enable websocket connection. (Most browser errors can be found via F12 > Console tab)

     

    Hopefully this will be useful for your IT to know too.

     

    Regards,

     

    Sandy
    Client Support Representative

    • DerekR's avatar
      DerekR
      Contributing User
      4 years ago

      Our IT found the issues, our clocks were not in sync with what the ATO use. So we have now sync our times and are able to now process BAS in the MYOB Practice. 

      • Sandy_C's avatar
        Sandy_C
        MYOB Staff
        4 years ago

        Hi DerekR 

         

        Thanks for the update and letting us know. Glad to see it working for you now.

         

        Cheers,

         

        Sandy
        Client Support Representative