Electronic payment

[fionading]

Hi 

I cannot get the electronic payment system working. It says "the linked account cannot be used for eletronic payment." I definitly chose the "electronic clearing account" and I cannot figure out what went wrong. 

[Genreve_S]

Hi @fionading, 

Thanks for posting your concern and welcome to the Community Forum. 

I'm sorry to hear about your difficulties with processing electronic payments. In my understanding, this error only comes up if the linked accounts of your file are not set properly. I would suggest checking the Accounting > Manage linked accounts > Accounts and Banking tab window and making sure that the Bank account for electronic payment is set as an Electronic clearing account. After that, you can try and see if the issue has been fixed. 

Let us know if you require any further assistance with this. 

Thanks,

Genreve

[fionading]

Thank you for your answer.  Yes definitly did what you mentioned. I am NZ based. I just could not figure it out what went go wrong. Can you please look into this for me? Screenshot attached 

[Genreve_S]

Hi @fionading, 

Thanks for your response and thanks for confirming. 

I will send you a private message to further check on this concern. 

In the meantime, feel free to post again in the forum if you require any other assistance. 

Thanks,
Genreve

[fionading]

Did you get my message?

[fionading]

Hi

Did you get my message?