Cannot log in

[Kithkin]

Hi,

I cannot log in to my AccountEdge. The attached message appears each time. Have checked that the data file is where it should be but cannot even get to that point.

[Haydes · Accepted solution]

Hi @Kithkin

That message would tend to appear if the connection to the datafile is being interfered with or dropped in some way.

A common issue I have found is when using Wireless Networking, as the connection is generally slower and more susceptible to trouble. You can find information about this on our support note here: AccountEdge Network Edition and wireless networking

As a result, we do recommend a proper cable connection to work on.

Though as you mention the issue occurs each time, I would be checking to see if anything is interrupting the connection. Such as an aggressive anti-virus that is checking the software and preventing the connection.

That being said, it may also be a problem with FileConnect on your computer. It might be worth running through the steps in this support note: Unable to locate host computer with AccountEdge Network Edition

Please let us know how you go.

[Kithkin]

Hi,

Yes we had just installed a new anti-virus program which was pretty thorough.

Solved now.