Forum Discussion

Kithkin's avatar
Kithkin
Experienced Cover User
6 years ago
Solved

Cannot log in

Hi,   I cannot log in to my AccountEdge. The attached message appears each time. Have checked that the data file is where it should be but cannot even get to that point.  
  • Haydes's avatar
    Haydes
    6 years ago

    Hi Kithkin

     

    That message would tend to appear if the connection to the datafile is being interfered with or dropped in some way.

     

    A common issue I have found is when using Wireless Networking, as the connection is generally slower and more susceptible to trouble. You can find information about this on our support note here: AccountEdge Network Edition and wireless networking

     

    As a result, we do recommend a proper cable connection to work on.

     

    Though as you mention the issue occurs each time, I would be checking to see if anything is interrupting the connection. Such as an aggressive anti-virus that is checking the software and preventing the connection.

     

    That being said, it may also be a problem with FileConnect on your computer. It might be worth running through the steps in this support note: Unable to locate host computer with AccountEdge Network Edition

     

    Please let us know how you go.

Haydes's avatar
Haydes
MYOB Product Team
6 years ago

Hi Kithkin

 

That message would tend to appear if the connection to the datafile is being interfered with or dropped in some way.

 

A common issue I have found is when using Wireless Networking, as the connection is generally slower and more susceptible to trouble. You can find information about this on our support note here: AccountEdge Network Edition and wireless networking

 

As a result, we do recommend a proper cable connection to work on.

 

Though as you mention the issue occurs each time, I would be checking to see if anything is interrupting the connection. Such as an aggressive anti-virus that is checking the software and preventing the connection.

 

That being said, it may also be a problem with FileConnect on your computer. It might be worth running through the steps in this support note: Unable to locate host computer with AccountEdge Network Edition

 

Please let us know how you go.

  • Kithkin's avatar
    Kithkin
    Experienced Cover User
    6 years ago

    Hi,

    Yes we had just installed a new anti-virus program which was pretty thorough.

     

    Solved now.