Hi everyone, please find all of the questions (and answers) from attendees at the last MYOB Discover event.
Most of these questions were answered during the live event. But for any that were not answered within the time available, they will be listed here now with answers.
Question:
Can MYOB super have a report straight after preparing payroll that gives a summary so that the super amount can be checked before authorising it?
Answer:
Once you've recorded a pay run, the final pay run summary screen shows the total super for that run in the totals along the top - a quick way to sanity-check the figure before you process it.
When you go to Payroll > Pay Super to submit, you'll also see each contribution line listed before you authorise, so you can review the batch in full at that point too. For a record after the fact, the Superannuation payments report shows what's been paid against what was accrued for any period you choose.
Question:
My AR desktop does have the latest version, I still don't understand where to edit the QE
Answer:
The clearest place to review and edit how a pay item maps to Qualifying Earnings (QE) is in the browser version of your file, where the QE settings are surfaced directly against each pay item. If you're working in AccountRight desktop on an online file, you can open that same file in the browser to make the change - it's the one file, just two ways in.
QE is the new term under Payday Super for the earnings super is calculated on. It's broadly similar to Ordinary Time Earnings (OTE) but there are differences for some payment types, so it's worth checking your pay items against the ATO's QE guidance.
Question:
My AR Files are Online, so do I need to do the QE online and not through AR?
Answer:
If your AccountRight files are online, the simplest path is to review and update QE settings in the browser. Because it's the same online file, anything you change there flows through whether you next open it in the browser or the desktop app - you're not maintaining two separate copies.
So: do the QE review in the browser, then carry on processing payroll however you normally do.
Question:
Is the QE available in AR or just online?
Answer:
QE is reported from both products - AccountRight and MYOB Business. The reporting works across both; it's the QE setup and review that's clearest in the browser. So you're covered whichever product your clients are on.
Question:
Is there a grace period for super payments as sometimes I process the STP payroll a couple of days after actual wages payment
Answer:
There's no grace period under Payday Super — but it's worth being precise about when the clock starts. The 7-business-day window runs from the pay date (the date wages are actually paid to employees), not the date you record or lodge the pay run in MYOB.
So if wages are paid on a Friday but you process and lodge a couple of days later, the super obligation still dates back to that Friday. The practical implication is that processing payroll noticeably after the actual pay date eats into your 7-day window — submit Pay Super as close to the pay date as you can so there's enough time for it to clear and reach the fund.
Question:
How can we remove historical super payables in MYOB Pay Day Super that have already been processed through the clearing house?
Answer:
This is a common one when clients first move across from an external clearing house (or the SBSCH) — super already paid elsewhere can still show as outstanding in MYOB because those payments weren't made through Pay Super.
Before you submit anything, reconcile your super liability account in MYOB so you're clear on what genuinely hasn't been paid via MYOB, and confirm your cut-off date with the previous clearing house so there's no overlap. Don't submit a batch that includes periods already paid elsewhere — that can result in a double payment to the fund.
If you're on AccountRight, you can clear already-paid amounts from the Super Payments list using the Pay Liabilities function: https://www.myob.com/au/support/myob-business/payroll/paying-payroll-liabilities
We're also working on enhancements to make clearing legacy lines easier — we can't share a date yet, but we'll let everyone know through product comms when it lands.
Question:
In Pay Super, can the ability to manually mark an amount as paid be added? There are a lot of legacy super amounts showing in Pay Super when clients get started, and it runs a big risk of them paying old amounts again. The ability to select all the old, previously paid amounts and clicking Mark as Paid, would avoid this risk and make things much clearer when reviewing their Pay Super records.
Answer:
Honest answer — we're working on it but I don't have a date I can give you today. The team will communicate as soon as it's confirmed, through product comms. In the meantime you may need to rely on dates that you move across to Pay Super. If you are using AccountRight you can also clear from the Super Payments list using the Pay Liabilities functionality. See here
Question:
How does payment of the SGC get handled in MYOB - spend money? or via paysuper actions?
Answer:
The Super Guarantee Charge (SGC) isn't paid through Pay Super. SGC is a separate liability you lodge and pay directly to the ATO (via an SGC statement), so it's handled outside the Pay Super workflow — typically recorded as a Spend Money against the relevant liability/expense account.
Pay Super is for paying ordinary super contributions to employee funds. If a contribution is late and SGC applies, you still pay the underlying super correctly, then deal with the SGC component separately with the ATO. From 1 July 2026 the SGC becomes tax-deductible, which is a change from the current rules — but it's still an added cost, so the goal is always to have contributions reach the fund within 7 business days of payday.
Question:
Pay day super - can you explain how super for labour subcontractors are handled in (presumably myob payroll setup?) and presumably to be done for each invoice?
Answer:
Payday Super doesn't change who is entitled to super — only when it must be paid. Contractors paid mainly for their labour may be entitled to super under SG rules; same 7-day window from 1 July 2026. Set them up in MYOB as 'employment basis – Other (not reported)' so QE isn't reported via STP. Link: MYOB: Paying super for contractors
Question:
An employee changes to Contractor part way through the year but the business owner still has a Super obligation - Do you have a procedure on how to deal with this set up in MYOB business. Without getting STP lodgement warnings?
Answer:
Where someone moves to a contractor arrangement but is still entitled to super for their labour, the practical setup in MYOB is to record them with an employment basis of 'Other (not reported)'. Because that basis isn't reported via STP, you avoid the lodgement warnings while still being able to calculate and pay super to their fund through Pay Super.
The same Payday Super timing applies — contributions need to reach the fund within 7 business days of each payment. As this touches on how the individual is correctly classified for tax and super purposes, it's worth confirming the treatment with the client for their specific circumstances.
Question:
I have sent a Super Payment using MYOB, it tells me it is complete but money has not come out of the bank account and it is hard to track due to not even showing as pending. How long does it take to come out of the bank account?
Answer:
Once a batch is authorised, the direct debit is initiated that day if it's before the 4pm AEST/AEDT cut-off (after that, it processes the next business day). End to end, Pay Super payments typically take 3–5 business days from authorisation to reaching the fund, depending on bank timing and the fund's own processing.
To see exactly where a payment sits, go to Payroll > Pay Super and open the batch — the status (Processing, Completed, etc.) will tell you where it's up to. If it shows Completed, it's been sent to the fund and the employee can confirm receipt with the fund directly. If a debit hasn't appeared after a few business days and the batch still shows as processing, it's worth contacting MYOB Support so they can check the batch for you.
Question:
I processed the payment on the 19th May and still has not taken from the bank account that is now 6 business day. It was processed by 3pm (Adelaide time) on the 19th
Answer:
That's longer than we'd expect — a direct debit authorised before the 4pm cut-off should normally begin processing the same business day, with the full journey to the fund usually taking 3–5 business days. Six business days with nothing leaving the account suggests something specific to that batch worth investigating directly.
Please open Payroll > Pay Super, click into the batch and check its status. If it's stuck on Processing or shows Failed, contact MYOB Support and quote the batch — they can see what's happened at the clearing house and help resolve it. As general practice, submitting on or close to payday gives the most headroom against the 7-business-day deadline.
Question:
I have already had an instance where MYOB too 14 days to complete a super payment. you did not offer a suitable answer to my previous question when MYOB causes the late payment
Answer:
Fair to want a clearer answer on this. To be straight about how it works: MYOB and our clearing house manage the payment from authorisation through to sending it to the fund — typically 3–5 business days. We don't hold payments back. Where a contribution takes substantially longer, it's most often the fund's allocation step at the end, which can currently take up to 20 business days.
That's exactly what Payday Super changes from 1 July 2026: funds will be required to allocate contributions within 3 business days of receipt, which should sharply reduce these long tails. On who carries the obligation — the legal requirement is that contributions reach the fund within 7 business days of payday, and the ATO has signalled it will take a reasonable, education-first approach in year one for employers who make a genuine effort and resolve issues promptly. If you have a 14-day case, please send it to MYOB Support so we can trace where the time went — that detail also helps us push on the parts of the chain we can influence.
Question:
If payroll is processed in advance i.e. Tuesday 26th for payment on Thursday 28th and the Payday super is setup for payment on 28th, but approved on the 26th, what date is the super debited - 26th or 28th?
Answer:
The 7-business-day super clock is triggered by the pay date recorded in the pay run (the 28th in your example), not the date you create or approve the run (the 26th).
For the direct debit itself: if you authorise the Pay Super batch on the 26th, the debit is initiated from that authorisation — so it would be taken around the 26th (or the next business day if it's after the 4pm cut-off), rather than waiting for the 28th. In short: the obligation timing keys off the pay date, but the money moves when you authorise. If you'd rather the cash leave closer to payday, hold authorisation until then — just leave enough of the 7-day window for it to clear and reach the fund.
Question:
How will MYOB Pay Day Super communicate a problem with a payment - for example a staff member who hasn't advised of a new super fund. Is it emailed to the email address on the MYOB file?
Answer:
Where there's an issue with a payment (for example a returned or rejected contribution), the batch status updates within Pay Super itself. It's worth keeping an eye on the Pay Super screen, as a Failed or returned status there is your earliest signal to act.
On your specific example: where a new employee hasn't supplied fund details, or details have just changed, the legislation allows up to 20 business days (not 7) to make that contribution — that extended window exists precisely to allow time for fund validation. Keeping employee fund details accurate in MYOB is the single most effective way to avoid rejected payments.
Question:
If PaySuper is activated does that mean that you have to use this now? I have delayed with clients because they don't want to pay weekly yet.
Answer:
No you can start using whenever you are ready.
Question:
Re all the questions/comments about how long it is taking for super funds to appear in staff super fund - I have found that admin for super funds is appalling. This has always been the case, so I feel that 99.9% of any delays belong at the door of the super funds. Good to know that the ATO requires they up their game.
Answer:
You've put your finger on exactly the part of the chain the reforms are targeting. Today, once a contribution reaches a fund, the fund can take up to 20 business days to allocate it to the member's account — which is where a lot of the visible delay sits. From 1 July 2026, Payday Super requires funds to allocate contributions within 3 business days of receipt, so that tail should shorten considerably.
From your side, the best protection is to submit on or close to payday with accurate fund details, so the time that is within your control is used well. We'll keep improving payment visibility and reporting in Pay Super so it's easier to see when a contribution has been sent and confirm it's on its way.
Question:
If you already have paying super set up in MYOB, do we need to do anything more?
Answer:
Good news — if Pay Super is already set up and running, you're most of the way there. The main thing is to be ready to pay super on payday from 1 July 2026, rather than quarterly, so contributions reach employee funds within 7 business days of each pay date.
A couple of things worth doing before then: make sure employee fund details (fund name, USI, member number) are accurate and up to date, since detail errors are the most common cause of returned payments, and check you have backup authorisers set up so payments aren't held up if someone's away. Beyond that, no re-registration is needed — just the shift to paying each payday.
Question:
I would love a copy of the email template for the paysuper evidence of permission also please.
Answer:
Happy to help. We have a short email template you can use as evidence that a client has authorised you to act as their Pay Super authoriser — useful where the business owner is a bank signatory but won't be logging in to approve each payment themselves. As long as you're set up as an Authoriser (with SMS verification) in the client's Pay Super settings, having that written permission on file is a sound approach.
Drop a reply here with the best email address and we'll send the template through.
Question:
Same Day Super shows that super remains unpaid on the payroll report but shows that it has been paid when accessing the super authorising page. Why?
Answer:
That mismatch is usually a status-sync lag between the Pay Super screen and the payroll reporting view rather than a real double-up. Logging in to Pay Super and opening the batch will generally refresh the status so it reads consistently across the product.
We know visibility across the different workflows is an area to tighten, and improving exactly this kind of status consistency is part of the enhancements we're rolling out for Payday Super. If a payment still shows conflicting statuses after refreshing, contact MYOB Support so they can confirm the true state of the batch.
Question:
Feedback for MYOB Pay Day Super: There is no notification for the Approver to process/approve the batch payments. Can we please get a notification on the Home Dashboard for the approver to access or an email notification
Answer:
That's a really useful piece of feedback — thank you. I'll pass it straight to the Payday Super product team. We can't commit to a delivery date here, but if it does become available we'll communicate it through product comms
Question:
Pay day super - i have been testing our pay day super processes and am finding in some cases super is credited to employees fund over the seven days and sometimes taking up to 9 days to appear in their funds. I am preparing and authorising the super the day as the payroll... how is this getting sped up so that the employer is not penalised?
Answer:
Thanks for testing this so thoroughly. You're doing the right thing by authorising on the same day as payroll — that's the part within your control, and submitting on or close to payday before the 4pm cut-off gives the most headroom. The extra days you're seeing typically come from the fund's allocation step at the end of the chain, which today can run beyond 7 days.
Two things change that picture from 1 July 2026: funds will be required to allocate contributions within 3 business days of receipt, and on the obligation itself, the ATO has signalled a practical, education-first approach in year one for employers making a genuine effort and resolving issues promptly. We're also exploring faster payment methods on our side. So the combination of the fund 3-day rule and continued submitting-on-payday should bring those 9-day cases down.
Question:
Using MYOB Pay Day Super means I can no longer easily access lodgments through HostPlus QuickSuper for confirmation of receipt. Is there a reliable way to confirm receipt through MYOB? As far as I can see, it only confirms payment out, not lodgment, receipt or application to members' funds.
Answer:
You're reading it correctly — today Pay Super tracks a batch through to a Completed status, which confirms the contribution has been successfully sent to the fund. It doesn't yet show the fund's final allocation to each member's account, since that step happens inside the fund.
A few things to note: you're not locked in — you can continue to use an external clearing house (anything except the SBSCH, which closes 1 July 2026) if a particular confirmation flow suits you better. On the MYOB side, improving payment visibility and reporting — including helping employers confirm contributions have been transmitted within the required timeframe — is an active area of enhancement ahead of and beyond 1 July. And from 1 July, the new 3-business-day fund allocation rule means the gap between 'sent' and 'showing in the member's account' should narrow. For now, accurate fund details plus paying on payday remains the best practice.
Question:
In construction industry there is a requirement to show clients/project managers that staff super and insurances are paid and up to date. When will MYOB create a report verifying that super has been lodged and paid. ATM I have to use the snipping tool to show what has been lodged in MYOB Super Management and then another snippet of the bank account showing the payment. It's a tedious and time consuming process.
Answer:
Pay Super is already Payday Super ready, and we've got a steady stream of enhancements rolling out between now and 1 July, then again across the 12 months after — workflow improvements, visibility and reporting, validation, MVR, and we're exploring faster payment methods. Specific timing we'll communicate through product comms.
Question:
If you are using MYOB AR Premier or Plus because the client likes the desktop look (but it's an online file) super will still be done via Pay Superannuation after payroll is completed. Is that correct? There is no change or a new button that says "Payday Super". Is that correct?
Answer:
Correct on both counts. In AccountRight you'll keep using Pay Superannuation (via the Payroll Command Centre) after completing payroll — there's no separate new 'Payday Super' button. 'Payday Super' is the name of the legislation, not a new feature you switch on.
What changes from 1 July 2026 is the timing, not the workflow: super needs to reach employee funds within 7 business days of each payday rather than quarterly. AccountRight is being updated to support the new requirements, and we'll share product-specific guidance as those enhancements land.
Question:
Why can't there be a better way to add an authoriser for pay day super then doing a manual form. I have been waiting 4 weeks so far and only now getting some feedback.
Answer:
Hearing you — a four-week wait to add an authoriser isn't the experience we want, and the manual form is exactly the kind of friction we're working to remove. We have enhancements coming to streamline how authorisers are added and managed in Pay Super.
We can't put a firm date on it here, but we'll communicate through product comms as it lands. In the meantime, if you've got an authoriser request still outstanding, flag it with MYOB Support (or reply with the detail) so we can chase where it's up to for you.
Question:
Who cops the penalty if MYOB causes the delay in transferring the super payment on time?
Answer:
The Employer obligation is member fund-receipt within 7 business days of payday. The clock runs from payday to member fund receipt — so submitting promptly is the best protection. The ATO has signalled a reasonable approach to genuine effort and prompt resolution in year one.
Question:
When putting in the date parameters for Pay Super, why does it rely on the actual date wages paid rather than the end of the pay period [eg: pay period ends 24/05/26 but wages are paid on 25/05/26., you have to enter 25/05/26 to pick up the totals]?
Answer:
The QE day. QE is the new term for the earnings super is calculated on under Payday Super. Broadly similar to Ordinary Time Earnings, but with some differences — your clients should review the ATO's checklist against their pay items.
Question:
What happens when there is only a sole practitioner that can allow bank transactions but doesn't process anything. He is happy for me to authorise when completing payroll but not have me attached to the bank?
Answer:
This works fine. The initial Pay Super registration needs to be completed once by someone with Owner or Online Admin access who's authorised to act for the business and its bank account — typically the owner. After that, you can be set up as an Authoriser with your own SMS-verified login, and you can create and authorise super payments independently without the owner logging in each time. You don't need to be 'attached to the bank' personally — the direct debit comes from the business's nominated account, which was verified at registration.
We also have a short email template you can keep on file as evidence of the client's permission for you to authorise on their behalf. If you'd like a copy, reply here with your email.
