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Paid invoices being sent overdue reminders.
I have issues with one customer account when they pay an invoice but they keep getting sent an overdue notice. Its happened on several occasions. Is anyone else having the same problem.
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Card Surcharges
As of 1st of October will MYOB be charging us the 1.8% Credit Card surcharge + the .25c transaction fee or will it be removed as per the RBA's recommendation?
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Card surcharges
MYOB has not yet announced how online payments will be handled after card surcharges are banned starting 1 October 2026. Less than 2 months before the ban comes into affect.
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MYOB Business Lite - Get Paid
Have set up and started using Business Lite and am receiving payments against my invoices. A link to "Get Paid" appears on every screen as a balloon asking me to enter more details. How can I get rid of this?
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Recurring transactions from Desktop to Browser not working.
I have been using MYOB desktop version for over 20 years and have hundreds of recurring templates for sales and purchases. Trying to change to the browser version I keep getting error messages when I try to use my recurring transactions for sales. After testing setting up new invoices in the browser platform that…
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Invoices created without me doing it for archived customer
Hi, whenever I log onto MYOB and navigate to Sales to create an invoice, I get 2 invoices for archived customers that are randomly created - causing no end of confusion.. anyone had this happen before? Any tips?
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Frustration with MYOB help
Hi This product needs a kick up the ass. Especially the help section. It is super difficult to navigate, the virtual assistant is next to useless and to get a response from a person takes nearly two weeks. get your **bleep** together MYOB. i just tried all avenues to try and find an answer and ended up at contact support.…
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No invoices showing
I have created a new invoice which is in progress but no invoices are showing
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Not displaying all invoices
Hi I am selecting the Sales Tab, then Invoices and selecting All for this financial year etc. It keeps showing me just the overdue ones. I have clicked on the drop down boxes for each column making sure there are no filters selected that would be causing this and still same result. Help!
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Uploads showing as Scan failed
we are seeing more "scan failed" errors when trying to upload files - when using different computers, (web upload source) and also from mobile (Mobile app source). Occasional we can try the upload again and it goes through OK, but more often it will not. Similar types of uploads that we have been able to upload previously…
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Refunding Online Payment Link
Desperatly hoping someone has a reasonable solution to this issue. A customer has paid using the MYOB Online Payment Link. We now have to refund the invoice. MYOB information states to Contact Support, but the drop down boxes do not cover refunds via the Online Payment Link. We then went to the chat box and they sent us in…
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Invoice not showing om statement
I have 2 unpaid invoices that have not been paid and are now due. I have printed off a statement, with the correct date range, and only one of the invoices is showing. I also had a quick look under receive payments for this customer, and that same invoice does not come up. I am at a loss on how to make it appear on their…
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Unsolicited survey on invoices
MYOB is displaying an unsolicited “How do you like to pay?” survey above our customer invoices. We have not authorised this promotional content and want it permanently removed from our online invoices. Please advise how to opt out. Yet again, something that has been forced through without an opt in option, and we do not…
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Attachments not being sent with sales invoices from MYOB Business
Hi, One of my clients is having issues with attachments not being sent with her sales invoices. She has a timesheet that goes with every sales invoice. She has attached the pdf, ticked where she needs to tick for it go with the email. She has been doing this for several years without any issue. About 3 weeks ago the…
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Remove BUTN Invoice Funding
Hi MYOB. after my complaining about this issue another user replied with the following : Butn is owned by MYOB which makes it worse. It is possible to get it removed, and no one could tell me how it got there or how i opted in to it. Unless i contact AFCA i would have been stuck on this forum in never never land. The dont…
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Can't see previous invoices
I can't see any previous invoices. When searching for previous invoices, nothing shows. I've checked the date range, invoice status, etc ten times....nothing showing.
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Why is it impossible to change the tax code in the chart of accounts?
My business is not registered for GST and I clicked No in the business settings for GST. Why is the tax code still set to GST in some of the categories? Why is it impossible to change the tax code for categories in the chart of accounts on MYOB? Thank you.
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Your business verification is incomplete, and invoice share functionality has been restricted. C ...
ontact us to complete verification and restore functionality Hi, I have been receiving this message since Monday 02.02.2026. I have previously sent in what was requested from MYOB with regards to this change, including our Trust Deeds several weeks ago. I have also sent through 3 messages with different case numbers for…
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Unable to send email
Hi, I’ve had a critical error for the past 48 hours and still can’t get help. I can’t send any invoices — I keep getting this error: Sorry, we couldn't send the email. Please try again. If the error persists, get in touch with us. Request ID: edebfe74-1e61-4742-b4f6-36e29b98c6b0 Please escalate this and fix it as soon as…
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Secure Invoicing
I have a few concerns about the new Secure Invoicing upgrade we are being basically forced to do. We don't have online payments from our customers and probably never will. So now instead of emailing our invoices through MTOB we have to print to PDF and then send through Outlook for example. What if we have 50 invoices to…