-
Salary Sacrifice ( S57A exempt )
Morning, we are a small not for Profit that has PBI status. On the STP finalisation we report the grossed up amount under the S57A. We have an employee who has queried there EOFY finalisation and I have noticed that MYOB has linked the deduction account we use to pay the amount out. See example of STP finalisation. I am…
-
Superannuation Issue - unable to allocate payment
Superannuation has been processed and the payment has successfully been debited from the bank account. The withdrawal is showing correctly in the bank feed, however, there is no corresponding transaction available to apply the payment against. I have now spent 1 hour and 40 minutes on the phone with MYOB, having been…
-
PayDay super for contractors who are paid allowances through payroll
Is it possible to set up an employee/contractor in three ways in MYOB? 1 - As a supplier when they invoice us for fees. 2 - As an employee to pay them award travel/meal allowances or if they choose to be paid through PAYG. 3 - As an employee, but on a separate employee card, set up as Other and Labour Hire with no Tax File…
-
MYOB Team – Incorrect Date Displayed When Submitting Leave Requests Day
Hello Tech Team, As we continue our pilot testing of MYOB Team, we have encountered another issue relating to the dates displayed when submitting leave requests. When filing a leave request, the app records the selected date as one day earlier. For example, if I want to submit a leave request for 28 October, I need to…
-
Approved MYOB Team leave not appearing in AccountRight
Hi Tech Team, As part of our pilot testing, we submitted a personal leave request through the MYOB Team app. The manager approved the request in the MYOB Team portal, and it also shows as approved in the test employee’s app. However, the approved leave is not appearing in the employee’s timesheet in MYOB AccountRight or in…
-
Payslip email delivery unsuccessful
Hi, Recently a staff member has been unable to have their payslips sent via email - I get an email from bounce@apps.myob.com letting me know the delivery was unsucessful. It only happens for this employee. I have checked his email address is correct, he says that he has not blocked the address or reported the emails as…
-
Can a PAYSLIP show split pay into two bank accounts
Our employee has requested her pay to be split into two bank accounts. This has been set up. She needs her payslip to show this. Can this be done?
-
Portable Long Service Leave Report
Hi We are in the process of changing to Portable Long Service Leave. I have found some great information in regards to the set-up in MYOB but there doesn't seem to be a simple way to create a report with required OTE. The information is found in the Payroll Activity Detail Report but it is an extremely manual process…
-
Payday Super setting date in advance
There has been lots of discussion regarding this topic - however, what is the update from MYOB on setting the feature to set the superannuation payment date? The majority of us prepare our pays early (either every pay day OR when on holidays) and would like to continue to do so without cash flow issues. We don't want to be…
-
Updating Tax File declaration details
One of our employees put the wrong tax file details in his onboarding and wants to change them. Normally, I would have them fill out a new TFN declaration form, however we are trying to do everything through the onboarding system. I sent out the "Update Information" link, however he says it doesn't include a "Tax" tab.…
-
STP send to ATO
Sorry me again. I am going on extended sick leave. I need the boss to be able to authorise the payroll info to be sent to ATO. I can't remember how I did it and can't find the info. Can someone post a link?
-
Unable to Process Super for a New Employee Awaiting TFN
Dear MYOB Support Team, I am using MYOB AccountRight and have recently added a new employee who has applied for a Tax File Number (TFN) but is still waiting for it to be issued. MYOB prompted me to enter 11111111 as the TFN while the employee’s TFN application is pending. However, when I try to process the employee’s…
-
Payroll Reporting issues
I have just done a fortnightly payroll and the reports are not agreeing with the actual figures.
-
Payroll Advice Report - Remove Emergency Contact
Hi all. How do I remove the Emergency Contact Details from the Payroll Advice Report in AccountRight? The Emergency Contact Details are automatically loaded into the Notes on the employees Card File when Onboarding has been completed. The Payroll Advice Report needs to be sent to 3rd parties such as WorkCover QLD and…
-
Dashboard super balance incorrect
My AccountRight dashboard says I owe $206.67 in Super. I am 100% sure I don't owe this to anyone, particularly now we are paying super with each pay run. This file has been going for decades, and moved in 2018 from Reckon to MYOB, so it could be an old error that was never rectified (and never will be!). The dashboard…
-
payroll tax multiple states
We have employees that work in multiple states. Has the reporting been resolved to reflect staff /payroll tax in multple states? I would then assume that MYOB would produce separate payroll tax reports (one for each state) at the end of the month. Why is this still not possible?
-
Portable long service calculation
Im looking for an efficient way to pull the payroll data required for leave plus (long service leave) The reports im looking at use the pay date, not the pay period. Any suggestions?
-
Payroll deduction exempt from Super Guarantee
Hi, I am setting up a non-super salary sacrifice deduction and am unable to exempt this payroll category from super guarantee. The sacrificed amount is not deemed OTE. Is there a workaround? I saw a post from three years ago, Salary Sacrifice Deduction Exempt from Super Guarantee in MYOB AccountRight but this was not…
-
Error when opening a specific employee's card
I think I encountered a bug. Every time I open an employee's card, MYOB shows this error: I also tried opening it via the browser and it also produces an error: This doesn't happen with other employee cards I tested on random.
-
Payday super with a WPN
I have a client who employs a Nanny and therefore not eligible for an ABN, she only has a WPN. Due to having a WPN the client is exempt from STP until 2033 however it appears not exempt from Payday super. I currently lodge the super via the SBSCH with the ATO but this is going to be closed by 1 July 2026. If MYOB doesn't…