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Entitlements Balances

DannyTangney

As with many others posting, we have identified an issue where the entitlement balances appear to be incorrect. For example, an employee has three different Annual Leave entitlement balances - payslip says 46.45, Employee card say 49.22 and Entitlement Balance Detail report shows 45.07 (the Opening Balance + Hours Accrued - Hours Taken = Available Hours calculates correctly in this report)...

As a result of this error, we are in breach of the legal requirement to maintain accurate employee records which include leave (https://www.fairwork.gov.au/pay/pay-slips-and-record-keeping/record-keeping).

Could MYOB please advise:

- which of the three figures is correct ;

- what workarounds are available ; and

- when this problem will be fixed permanently.

Be very assured that if we are ever found to be in breach of these legal requirements, we will make every effort to ensure that blame and any consequences are sheeted home to MYOB .

Regards,
Danny

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DannyTangney

Hi @Steven_M ,

Thanks for your reply, sorry for not responding sooner but I've been wrestling with payroll this week...

The Payroll Activity Detail and Payroll Register Detail reports match up on the Wages hours perfectly, but for all employees that I checked, the Entitlements are miles off, so I'm not sure those numbers are supposed to match...

Using the Employee->Employee Details->Pay_History screen, I found out that for the employees in question, MYOB hadn't record all of the leave accrued and taken in July and August last year...

Based on another forum post, I corrected these omissions and the employee card, Entitlement Balance [Summary] report, Entitlement Detail Report and payslip now all match, so that has solved the immediate problem.

As far as I know, there have been no manual adjustments to any employee card's leave details beyond the corrections mentioned in this post, so I guess that given how long ago it all happened and the lack of any recurrence we'll be unlikely to work out what happened so this case can probably be considered closed...

Thanks for your assistance.

Regards,

Danny

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DannyTangney

Hi @Steven_M ,

Thanks for your reply, sorry for not responding sooner but I've been wrestling with payroll this week...

Using the Employee->Employee Details->Pay_History screen, I found out that for the employees in question, MYOB hadn't record all of the leave accrued and taken in July and August last year...

Thanks for your assistance.

Regards,

Danny

Steven_M

Hi @DannyTangney

Sorry to see that no-one has offered their assistance in regards to your enquiry

Firstly, does the Payroll Activity Detail report match to the Payroll Register Detail report? If not, it may indicate that manual changes have been made to the pay history of the employee's card, which could have resulted in changes to the entitlement values thus differences between values.

If those reports do match, we would need to see a copy of the Entitlement Balance Detail report for that employee(s) and one of the Entitlement section of the employee's card. With this information, we can review those balances in more detail.

DannyTangney

And another week has gone by without a response from MYOB.

Just because South Africa have choked (again) in the World Cup doesn't mean you have to drop the ball on this :-)

(Not many) Regards,

Danny

DannyTangney

Still waiting for a reply from MYOB on this...

It would be nice to have this sorted before the end of the financial year.

Regards,
Danny