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Anyone having trouble sending their STP file to the ATO?

JulieM09

When I go to upload my payroll via STP, it takes for ever and the system seems to 'stutter' as it ploughs away (the revolving circular arrow fades in and out, slows, speeds up, slows). Then I receive the following message

"Something went wrong at our end. Sorry about that. You'll need to come back later and try again."

The problem I have is that I don't know if this message is from MYOB or the ATO. I am reluctant to continue to finalising payroll because there is every chance I will forget to go back and upload it.

What is going on??

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Accepted answers

Maxine_BC

Hey @JulieM09,

Thanks for the post.

Yesterday the ATO did report an issue with sending STP reports however this should now be resolved. Is this something you are having trouble with today? If so, would you mind providing a screenshot of that error message that appears and I would be happy to look into this further for you.

Let me know how you are going.

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JulieM09

Thanks Maxine

It appears the problem was at our end. Unfortunately, when I asked at the time if anyone was having problems they replied No, hence my email. Another party in the office finally noticed that our server needed re-booting

Maxine_BC

Hey @JulieM09,

Thanks for the post.

Let me know how you are going.