MYOB Super & TFN 333 333 333 not accepted

ElkaS

We have some staff who are <18yo and don't earn enough to have a TFN, so they have chosen to be exempt from quoting a TFN on their TFN Dec form - this means I put 333 333 333 in their TFN info in their card. but MYOB Super rejects this number.  At times they do earn enough to earn Super. MYOB Super rejects these staff in AR2019 version so I have to use a different clearing house to lodge their super.

Does anyone have advice how I can get MYOB Super to accept their super in the usual batch?

Thanks, Elka

CloverQ

Hi @DenDen @ElkaS 

 

This particular error indicates that the Tax File Number is not a valid number for Super Stream. 

 

While the alternative ATO tax file numbers (111 111 111 etc) works for payment summaries, they are not valid TFN supported for Pay Super. You do need to enter a valid tax file number for each employee in order to proceed. 

 

If you are unsure how to obtain valid TFN for your employees, please do contact ATO for further information.