Superannuation & Returning Employee

OzCombined

Hi Everyone

I hope someone can help me with this issue.

In August we had an employee who resigned and they were paid out all that was owed and a termination date was entered also.

Then three days later they wanted to return and was set up as a new employee card.

Now that I am wanting to process August Superannuation I get the following error message:

 

'it looks like something went wrong with your payment:

The same super fund membership number is used by [employee name], [employee name].

Please enter a unique number for each employee.'

 

Of course, they are going to have the same superannuation number, so not sure how to get around this.

 

I have processed for the rest of the other employees, but have left this employee.

 

I'm hoping someone knows how to rectify this.

 

Your help is greatly appreciated.

 

Regards

Kathy

Melisa_D

Hi @OzCombined, 

 

Thanks for confirming that. If the employee had left and has returned, and you've created a new card file with the same super information as the old one this will cause the error. 

 

The workaround for this would be to do the following:

• Delete the pays made with the new employee card,
• Remove the super information from the new card,
• Reactivate the old employee card, and
• Re-processes the pays with the old (now current) employee card.

Please do let us know if you have any further questions. 

 

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