Linked accounts

WK3

Dear All,

 

I currently set up a MYOB AccountRight and used its simplified default chart of accounts provided by MYOB. Then I import my own chart of account in TXT. format. Later on, when I was trying to change the default linked account to my imported account, I cannot find the imported account from its list. That is, only the default accounts which were created by MYOB on setup can be seen and chosen from the list as the linked accounts. I went back to check if all the imported chart of accounts can be seen on Accounts List (List->Accounts) , and yes, I can saw them. Why this situation happen? Did I missed something and how could I change the linked accounts from the default accounts created by MYOB to my imported accounts?

 

Thanks for your help!

Neil_M

Hi @WK3 

 

Given the options within the Setup >> Linked Accounts options are a drop down list, I’d start by checking that the accounts you want to use haven’t been marked as inactive in the Accounts list. As inactive accounts cannot be selected from lists within AccountRight, this could account for why they aren’t showing up.

 

As you mention importing the accounts, I wonder if the active field was missing from the import file / not matched. Without this field Accountright assumes the imported accounts are inactive, which would prevent the accounts from appearing in lists to be selected