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Urgent: Incorrect BAS Lodgement – June 2026 Period
Dear MYOB Support Team, I am writing to report an urgent issue regarding the lodgement of our BAS for the June 2026 period. I prepared the BAS using the correct figures and was still able to download a copy afterwards showing all the correct information. However, somehow, the BAS appears to have been lodged with all…
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Incorrect Wage Calculation on BAS
For last month and this month when I have used the prepare BAS/IAS it takes me to the online lodgement page however when I click on the BAS/IAS the wages are incorrect by approximately $10000. I have been using this function in MYOB for the last 12 years without any errors and now I can't make it work. I have tried all the…
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Online file disappeared
Hi team, You make MYOB extremely hard to get in touch with. The phone call was managed by AI which doesn't know what it is doing. Now we sent out email with no reply whatsoever. Your MYOB team member Faith assisted us to change our online subscription to read only. Now the file disappeared compeltely. We reply the email…
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Retaining Previous Years when Rolling over to a new financial year
We have updated to the online Version of MYOB Accounting recently. We are now ready to rollover the last financial year. In the old standalone version V19, one of the screens during the rollover process was asking whether you wanted to retain previous years of history. So sales/purchase data was available for however many…
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GST online filing problem Re: AccountRight
Hi there, There was some technical problem on the MYOB GST online filing page while I was filing the Aug/Sep 2026 GST. I filed it in MYOB AccountRight, "File Online". In the final step, after clicking on the upper right-hand green button "File", the screen just flashed and nothing happened. When I checked the "GST &…
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MYOB terminating
Good morning, MYOB ARL Desktop terminates when creating a new vendor card and attaching an invoice. It doesn't do this if there is no attachment. MYOB ARL Desktop terminates when deleting a general ledger account code which hasn't been used at all. MYOB ARL returns to the main purchase or main banking menu when attaching a…
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AI BAS review suggestions for a SMSF
Hi, I use MYOB for my SMSF to send rent invoices and manage share transactions etc. AI BAS keeps "reviewing" my entries with a N-T gst code and suggesting they should have GST applied as it sees a dividend payment or a transfer between accounts as sale receipts. It also assumes a purchase or sale of shares is a personal…
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Incorrect GL account on journal entry
I have coded a journal entry for end of July to an incorrect GL account (commission paid 6-1500) with GST. It should have been to trade debtors 1-1200 (GST N-T). BAS has been lodged for July. Can I simply do a correcting journal from commissions paid 6-1500 to trade debtors 1-1200 dated 1 August to correct ?
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Job costing - moving the expense from one job to another
We use job costing. As those of you who also use job costing would know the job profit and loss reports 4 areas Income, Cost, Expenses and Net Profit. I want to move the costs and expenses from one job to another whilst keeping the original data intact. I can easily move the Costs via a general journal. Does anyone know…
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Myob is not talking to the ATO again
@AmandaMYOB Myob is not connecting to the tax office again. It is giving the same message it was giving in May when we were unable to connect to the tax office. Another user has noted this and left a comment on the old chat discussion. I have just checked and my Myob AccountRight is not connecting either.
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Create and manage off-balance-sheet accounts in MYOB AccountRight
I have been asked to create off-balance-sheet accounts to track contingent liabilities for reporting purposes. Is there a standard way to do this in MYOB? Does MYOB support off-balance-sheet accounts? I would like to know how other organisations manage this requirement. Any examples or best practices would be appreciated.…
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Watch GST on Recurring Purchases Entries
If you use Recurring Purchase entries to record a standard entry per month, but you then go and amend the values - watch the GST ! We have found that the GST report is correct showing the amend GST value, but the value that goes to the GL Account for GST Paid, is incorrect and still shows the original value of the…
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IAS Myob upload
Hi All I was wanting to prepare the monthly IAS in Myob but unfortunately this error message came up: We can’t retrieve your activity statements from the ATO. You are not authorised to submit this lodgment on behalf of the client. If you are a tax practitioner, ensure your registered agent number is used in the…
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Journal Entries in ARL
When did it become the norm in ARL that a Journal Entry of more than 50 lines would cause the whole file to stop working so that the only way to continue is to use Ctrl/Alt/Del and close the file so that we lose all the entries and have to start again?????
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BAS online figures are not matched with MYOB manual
I am using MYOB Account Right Plus. The information pre-filled on my BAS return when I am lodging online is different from the information pre-filled on my BAS return if I were to lodge manually. It is only the GST on sales and on purchases that differs. I have checked and both reports are using the accrual system. I check…
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T1 prefill on STP
Hi, Should T1 be prefilled on STP when I do Lodge Online for my BAS? All my other boxes are prefilled online but to get the T1 amount I have always to do a Lodge Manually run then transfer the T1 amount to the online version in order to complete the lodgment. Thanks
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Clearing down the GST Paid account?
Hi there * I am operating on a cash basis * I have a "GST Paid" and "GST collected" account(s) * in MYOB Account Right. * Both are detail accounts in the "GST Liabilities" header account. The Context: * My accountant does not seem to clear or zero-out these accounts at the end of the year, nor when I pay my BAS. * They…
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MYOB Accountright Certificate error
When logging into MYOB Accountright I am getting a certificate error in the browser and unable to continue login. It looks like one of MYOB's certificated has expired
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GST On Import of Services from Supplier who is below the ATO threshold for levying GST
Under the ATO's GST rules, companies supplying goods and services to customers in Australia must add the GST to the invoice. When importing goods, the GST & Customs charges are levied by the freight provider (something which is covered in…
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Balance sheet not matching
Hi I have done a journal to correct gst entries that was incorrect from locked periods. The journal is not reflecting in the balance sheet