Urgent: Incorrect BAS Lodgement – June 2026 Period

pandasaigon

Dear MYOB Support Team,

I am writing to report an urgent issue regarding the lodgement of our BAS for the June 2026 period.

I prepared the BAS using the correct figures and was still able to download a copy afterwards showing all the correct information. However, somehow, the BAS appears to have been lodged with all figures recorded as zero. The ATO is now following up with us, requesting that the correct BAS be lodged.

Could you please investigate this issue as a matter of urgency and determine what went wrong? This is now overdue and needs to be resolved as soon as possible. It is a serious matter, and we would appreciate your immediate attention and assistance.

I have attached a screenshot showing the issue. For privacy and confidentiality reasons, I have not attached the detailed BAS containing our financial information. However, if your technical team needs a copy for investigation, please contact us using the details below, and I will be happy to provide the relevant documents.

Contact details:

• Phone: 02 9833 0150
• Email: accounts@crowntooling.com

There is also a second issue I would like to bring to your attention. I noticed that the figures in the online BAS do not match the records in MYOB. As a result, I had to manually amend the figures in the ATO online portal. This is inconvenient and raises concerns about the accuracy of the information being transferred from MYOB.

While this is a separate issue, I would appreciate it if your team could also investigate why the figures do not match.

Given the urgency of the incorrect BAS lodgement and the fact that the ATO is already chasing us, I would appreciate it if this matter could be escalated to your technical team and prioritised for immediate resolution.

I look forward to your prompt response.

Kind regards,
Accounts Team
Crown Tooling

AmandaMYOB

Hey @pandasaigon

Thanks for your post.

The screenshot you attached has a 'Download' option on the top right, that will allow you to download and view your lodgment details from there. That is a confirmation and summary of what was lodged from your MYOB file, which will be your source of truth.

If the correct figures have been lodged from your MYOB file and are displaying on the PDF but the ATO doesn't have the same record, it may be an issue with your field selection. More information can be found here: https://www.myob.com/au/support/myob-business/end-of-period/month-end-procedures/prepare-your-activity-statement-online/get-ready-to-lodge-activity-statements?productview=Desktop

If the issue persists, you'll need to get in touch with the support team for further assistance. You can do this from your http://myaccount.myob.com dashboard. The team will be able to take a deeper look into it for you from there.