Online file disappeared

Question

Hi team,

You make MYOB extremely hard to get in touch with. The phone call was managed by AI which doesn't know what it is doing. Now we sent out email with no reply whatsoever.

Your MYOB team member Faith assisted us to change our online subscription to read only. Now the file disappeared compeltely. We reply the email twice with ZERO reply for 12 days. Could you please find a real person to assist with our request? Thank you.

AmandaMYOB · Answer

Hey @GA39

I've followed up with the team for you now, thanks for letting me know. Will make sure a response is sent to the contact email listed at the time of raising the case.

GA39 · Answer

Hi @AmandaMYOB ,

This issue is still ongoing. We have follow up three times via email since the case get reopened. We received zero reply again. In addition, we got charged for file that doesn't even exist.

AmandaMYOB · Answer

Hey @GA39

I've reached out to the support team and have organised for someone to get in touch with you. Sorry for the inconvenience caused. I'll make sure your feedback is escalated to be included in our ongoing conversations to improve.