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Myob is not talking to the ATO again

RBJ

@AmandaMYOB Myob is not connecting to the tax office again. It is giving the same message it was giving in May when we were unable to connect to the tax office. Another user has noted this and left a comment on the old chat discussion. I have just checked and my Myob AccountRight is not connecting either.

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Accepted answers

AmandaMYOB

Hey @PMWhite @RBJ

The ATO have now resolved the outage and transactions are processing as expected.

All comments

AmandaMYOB

Hey @PMWhite @RBJ

The ATO have now resolved the outage and transactions are processing as expected.

AmandaMYOB

Hey @PMWhite

The ATO are currently experiencing a disruption affecting it's services which may cause delays in lodgment submissions and prevent prefill data from being downloaded.

Thanks @RBJ for sharing the status hub post, a link to the status hub can be found here. You can subscribe on the top right to stay notified.

RBJ

The connection does seems slow though not when you log into myob or even open the web page, just when it is retrieving or actually lodging to the ATO.

RBJ

Hi Amanda, it seems to be working again this morning. I have managed to get in and lodged both my BAS and IAS. Thank you for your fast response. When I saw the message was the same, I was worried the patch had gone wrong and it was going to be another lengthy issue (timing was around when we had to lodge IAS the last time) and thought I would raise it straight away.

AmandaMYOB

Hey @RBJ

Thanks for taking the time to raise this. I will follow up with the product team now and will come back to you with an update as soon as I have more information.