Employee entitlements not accruing correctly

Davidv

Has anyone else experienced issues where the entitlements are not accruing correctly

 

I our case, all pays from 22 December 2020 have been accruing personal leave based upon a set number of hours per year even though this are is greyed out in the payroll category setup and the % of Gross hours has been selected

Davidv

Thank you for your reply

 

The issue we had was not as a result of anything being changed by the user - the issue happened across the board on all Personal leave entitlements when the file was upgraded and this was confirmed by your consultant when they were given access to the file to investigate who was also at a looss as to why this occurred

 

You are correct in your assumption that we had ruled out having different payroll categories and also that the "excluded items had been correctly ticked - our issue was that, even though the accrual of leave was to be on % of gross hours, and which it was up correctlyaccruing until pay the last payday dated 8th December, all subsequent pays had the leave accruing based upon the greyed out "number of hours per year" even though nothing hads been changed